Anonymous
map-marker Festus, Missouri

Fraud

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I've been charged 311.20 in December, to ticket Master. They don't answer in the fraud department even after they tell you to call, even give you a number to call. Never answer put on a mechanical hold for 11 minutes each time,still no response
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User's recommendation: Don't call fraud department,,just call the number for ticket masters

Linda D Pnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help finding my tickets I bought for on the road to wrestlemania in Fresno California Need help finding my tickets that I bought for on the road to wrestlemania

Like to find out where my tickets are for on the road to wrestlemania in Fresno that I bought can you please call me back or help me find my tickets or something thank you
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Preferred solution: Trying to find out where my tickets are for wrestlemania on the road to wrestlemania that I bought for Fresno. Please call me back 770-7569.

Scottye B

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Verified Reviewer

Refund

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Ticketmaster - Refund
Original review Aug 12, 2023

The Hip hop 50 concert at Yankee stadium was not properly staffed. My ticket didn't specify the gate I was to enter through so finding the right gate took 45 min.

The line for my gate, which was for floor seats, was a city block long 5 + people across. It took more than 2 and a half hours to get in! Then my seat was a legends package with no seat in front of Mine. I PAID FOR THAT.

BUT THERE WAS NO SEAT ENFORCEMENT. THE ENTIRE AISLE Was crowded with people. And directly in front of me a 6'4," man stood. He was right in front of me which was supposed to be empty space.

I tried standing on my chair but it was hazardous. I saw No attendants on the floor managing the situation. It was the worst concert of my life.

Talking to a Ticketmaster Manger seems impossible. Chatting with HELP only yields a flat message saying the event is over so the promoter doesn't honor refunds.

This is just so crazy. I wasted over $700 and was treated and felt like a peice of cattle.

View full review
Loss:
$740
Pros:
  • Availability of concerts
Cons:
  • Getting a manager to elevate my complaint for a refund

Preferred solution: Full refund

Anonymous
map-marker Maywood, Illinois

Horrible service!

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Was hung up on 4 times and still not resolved. Will not be utilizing Ticket Master for any future events. The aggravation and disrespect caused unnecessary emotional damage.
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Patricia L Ufs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Athy, Co Kildare

I am so disappointed with the reply from your team, I would be very grateful if someone could actually telephone me to have a proper conversation.

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Ticketmaster - I am so disappointed with the reply from your team, I would be very grateful if...
Ticketmaster - I am so disappointed with the reply from your team, I would be very... - Image 2

It was about the fact that I was unable to transfer tickets I had bought as a gift for someone which meant the tickets were wasted because the application on your app did not work. You will be able to see my many attemps I'm sure on your website!!

You need to take responsibility for this and refund the cost. Your app does not fulfil the advertised facilities it claims to have, I spent a week trying to transfer and could not get in touch with anyone to discuss it. Absolutely DISGRACEFUL!!! by the way I have been a very good customer of Ticketmaster and spend a lot on tickets for events throughout the years!

Maybe someone in customers services would give me the courtesy of a telephone call to sort this out,086 856****. speaking to a computer is not good enough.

I look forward to hearing from you.

View full review
Loss:
$160
Cons:
  • Cant get a human on the phone
  • Communication sucks

Preferred solution: Full refund

User's recommendation: Do not buy from Ticketmaster because when something goes wrong with the app (which doesn't work) you will not be able to get in touch with a person who can help you!!

Anonymous
map-marker Madison, Wisconsin

Check on ticket date

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I was checking on the actual date of The Mavericks at the Orpheus in Madison WI. I always saw and my ticket says 4/13/2024. Then I saw a notice on the net, I thought from The Mavericks that said it was the 15th. It is the 13th. I AM NOT A PISSED CUSTOMER!!!
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Anonymous
map-marker Jeffersonville, Indiana

Event postponed 2 times

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Ticket master took care of me. Travis Scott canceled twice. Travis I was like Stan/ I was your biggest fan. I wrote two letter in December you must not have got them you canceled on me twice and save all my money now I have to eat rice. I am the biggest fan you will ever loose. Ps now I am stuck with my kids watching blue clues
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User's recommendation: Biggest fan here

Amelia S Rak

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Verified Buyer
|

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Verified Reviewer

I bought it the ticket on the wrong location

Ticketmaster - I bought it the ticket on the wrong location
Hi there, I bought the ticket to see Troye sivan at Manchester arena , was at wrong location suppose to be in London. I dis horrible mistake, its a possibility to change the location to London? If its no can do a rebound? Order number is; #20-1****/UK5. Please if you need anything please don't hesitate to contact me
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Pros:
  • I love the tickedmaster easy to solve problems
Cons:
  • N-a

Preferred solution: I would like to change the location . From Manchester to London

Anonymous
map-marker Charlotte, North Carolina

Payment Provider declined transaction message but no issue with card per Probider

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Received Payment Provider declined transaction message 6 times while waiting in que to buy Citi Card presale. Starting over each time. Called my Payment Provider and there was no decline on their end with my payment. Called Ticketmaster to figure out why since no issue with my card provider. Was told to delete card and reload information. Meanwhile tix prices available tripled. I
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Anonymous
map-marker Costa Mesa, California

Difficulty reselling tickets

I actually had not completed purchase, so that is why I had so much difficulty and the rep helped me to uncover this. They were very helpful.
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User's recommendation: They will help

Anonymous
map-marker Shelbyville, Indiana

Upgrade a ticket

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Needed to upgrade my ticket to be with friends who had already purchased tickets. Easy Peasy Lemon Squeezy
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Babette M Yip

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Verified Reviewer

Rescheduled event

Nothing happened. I would like to know: when my ticket purchased for the Aerosmith/Black Crowes on November 7th, 2023 at the Dallas American Airlines arena will be rescheduled?!
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Preferred solution: A date for the rescheduled event.

Tim M Dhi

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Verified Reviewer

You people suck

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Our tickets were sold to someone else we bought the tickets we had access to our tickets yet there were other people in our seats who also had tickets
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Loss:
$4200
Anonymous
map-marker Brent, Brent

Payment plan

Ticket master will not take the money out my account and its been two months since i bought them and it wont take the monthly pay
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Adrianha R

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Verified Reviewer

I buy a tickets and dont find them

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I bought tickets for the Dallas Cowboys game on December 30 on your app. My bank says that it did pay them with authorization number 305772 for an amount of 5978.79 Mexican pesos, but I did not receive anything. Can you support me with my tickets?
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Loss:
$351
Pros:
  • No respond
Cons:
  • No responded

Preferred solution: Deliver product or service ordered

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