Anonymous

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Verified Buyer
| map-marker Los Angeles, California

Can't log in to see my tickets at all. Work on my mothers Samsung but not my IPhone.

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Ticketmaster - Can't log in to see my tickets at all. Work on my mothers Samsung but not...
Contains 1 confidential file for company representatives

I feel really stressed and upset. I am really looking forward to go to this concert as it is my first concert, but it seems as I will not be able too if I cant get this issue resolved.

I really hope I either get a FULL REDUND or the support team of TicketMaster can help with my situation. We have tried called ViVidSeats as well as they were some help and told us to try logging into my Friends phone who would be going with me, but she has an IPhone as well and it doesnt seem to be working either.

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User's recommendation: Do NOT buy from TicketMaster or any other company that associates with TicketMaster (unless you don’t have an IPhone)

Adolpho Nbs

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Verified Reviewer
| map-marker Rockville, Maryland

Refund

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I feel as though a refund should be given back as fast and the money was taken . Soon and the event got cancelled refunds shouldve been given out peoples shouldnt have to wait almost 2-3 weeks later to receive there money .

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Anelise Psb
map-marker Roanoke, Texas

Lexus parking ticket .

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Ticketmaster - Lexus parking ticket .
Updated by user Nov 09, 2024

Disappointed in no one can help but keep my money

Original review Nov 08, 2024

I purchased this ticket through Vivid their records show the ticket is coming from you Ticketmaster, the email address was incorrect and this ticket cost me 61.00 and neither you or vivid can change this to the correct email address so now I have had to purchase another ticket with fees this one is costing me 91.00, so now Im out 151.00 cause neither of the companies can fix a simple email address change.

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User's recommendation: I will not

Diane P Rey

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Verified Reviewer

No confirmation for tickets

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I purchased tickets with my klarna account and I don't have my tickets. The money was taken off my account, but I don't have tickets.

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Loss:
$50
Pros:
  • Reliable company
Cons:
  • Dont have tickets

Preferred solution: I just want the tickets

User's recommendation: Pay attention to what you're doing

Katalina Gyl

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Verified Reviewer
| map-marker Douglasville, Georgia

Never use Stub Hub or Ticketmaster

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4 hours of trying to get my ticket. Still DONT HAVE IT.

PROMISED CALL BACK, DIDNt HAPPEN. NO ONE CAN HELP ME,. Paid $45.00 extra for convenience fee on top of the $100. Ticket.

Still dont have it.

Cant send ticket to Apple wallet. ITS THE ONLY WAY TO GET INTO TGE CONCERT!

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Robert B Odw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Tickets got deleted from my email

Ticketmaster - Tickets got deleted from my email

I felt like it was important that the customer service individual that I was talking to he did kind of but basically resolve my problem and told me I had to call the customer service within the next 3 days or within the next 5-7 days so I asked him if it would be okay if I called within the next 3 days Saturday so basically gave me a good feedback to where I felt comfortable with the situation that I was in with my tickets being erased from my email address and so I felt like there is hope by getting these Iron Man tickets for October the 18th 2024 it is very important that I go to this concert because it means the world to me that I bought these tickets they were there's a mean why I bought them because I seen Iron Man back in the '80s with Saxon and fast way at the Salt Palace in Salt Lake City Utah so this is like a reunion for me for me to have these tickets and take a good friend of mine with me to go see this show so that's why I put so much interest in time by retrieving my tickets again in my email thank you so much Ticketmaster have a great day Robert Benjamin

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User's recommendation: I just want to get my ironing tickets

Refugio Xpd

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Verified Reviewer
| map-marker New York, New York

Need to sell tickets

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Customer Service not answer phone. I want to sell my ticets.

Can not go to show. I need to resolve this issue.

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Resolved
Suzanne C Nbe

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Verified Reviewer
| map-marker Salisbury, Maryland

Resolved: Ticketmaster

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Updated by user Jan 21, 2025

Company fixed the issue and I have been provided with apology. Apparently this has a on going problem with this company. My credit card company denied it and demanded a full refund

Original review Dec 22, 2024

Ticketmaster originally very tough to get answers but persistent paid off and alert from my credit card company helped alot.

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Kendrell Dsq

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Verified Reviewer
| map-marker New York, New York

Tickets

Ticketmaster - Tickets

Waited for an hour on phone before I gave up!

Spent almost $600 for 2 tickets on Stubhub and says I need to claim them through Ticketmaster! Extremely frustrating!

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Jermell Pzh

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Verified Reviewer
| map-marker Detroit, Michigan

Someone hacked my account and stole my tickets for the football game that I was supposed to go on Thanksgiving day

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Updated by user Jan 30, 2025

Well, I went through this last year the day after Thanksgiving and the matter still haven’t been resolved and AFFIRM is trying to make me pay for the tickets and me and my husband did not even go to the game so yeah I’m still pissed off about it because the situation have not been resolved somebody hacked into my account and stole my ticket and the lady told me at the counter when I got to the Ticketmaster booth so why should I have to pay? I shouldn’t.

I hope this situation get resolved. I need a refund sent to AFFIRM because I didn’t go to the game.

Original review Jan 29, 2025

I need a refund on some tickets that I did not receive or go to the game on Thanksgiving day Chicago Bears and Detroit Lions

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Daniela S Bvl

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Verified Reviewer

I have not received any response or money for my tickets.

Ticketmaster - I have not received any response or money for my tickets.

I bought two tickets for a Blessd and Ryan Castro concert in Newark, New Jersey, on November 20th. However, I then resold the tickets and I don't know their current status.

I haven't received any responses or my money back. Please, I need to know the current status of my tickets.

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Loss:
$284

Preferred solution: Apology

Bryan G Yyj

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

724671****

Ticketmaster - 724671****
Ticketmaster - 724671**** - Image 2

I got a new number and I would like to update it. This is it: I bought two tickets for the Mariah Carey concert for December 11th in Pittsburgh, PA.

My old number is 412953****. My Gmail is gladishbrian392@***.com.

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Daylon Eha

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Verified Reviewer
| map-marker Silver City, New Mexico

Refund

Ticketmaster - Refund

Still on hold! Forty-five minutes and counting. I just need help with my refund!

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1 comment
Rhianna Cwh

Booked 2 tickets at the same time and got a pop up they would be together. Got the email and they were in different sections.

Googled number to try to get it resolved and got scammed out of $380.00 how they had to refund the ones I had purchased and had to repurchase, etc and they could only refund to a ticketmaster wallet and had to get a gift card to do that with. Sounded suspicious but was in a hurry as show started in an hour and a half so went and got the giftcard to only be scammed out of the gift card money. The box off at DPAC was able to fix my issue and should have just went there in the beginning.

From now on will be driving to the box office to get my tickets and if have to purchase online will be using different vendor. Done with ticketmaster.

Jim S Ivz

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Verified Reviewer
| map-marker Eugene, Oregon

Sell tickets

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I was disappointed that Ticketmaster does not allow account holders to sell tickets that they bought elsewhere. I bought 2 tickets directly from the Duke Basketball ticket office and had to sell them because of airline cancellation.

I had to speak with customer service to learn that you would not sell them for me. You could have saved me an hour of time if you made it clear on your website that your policy is not to sell tickets not bought through Ticketmaster.

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User's recommendation: Clearly state on your website that you will not sell tickets purchased elsewhere

Carsyn Bpj

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Verified Reviewer
| map-marker Jacksonville, North Carolina

Purchased tickets are not showing in my events

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I received blank tickets. No help at all from customer service.

I keep being told different lies.. I want my money back at this point and they keep giving me the runaround.

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User's recommendation: Beware!!