Armando A Rao

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Refund

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Ticketmaster - Refund

I didn't make it to an event that I bought tickets for and ticket master has yet to refund my money, they keep telling me to go to another company to file a claim. Go to stub hub

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Loss:
$42
Pros:
  • Fast delivery
Cons:
  • Give you the run around

Preferred solution: Full refund

User's recommendation: Go to stub hub

Karina R Njq

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Issue with ticketmaster/live nation (again)

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Updated by user Jun 30, 2024

Livenation/Ticketmaster notified officially that Willie Nelson would not be playing 2 hours or so before start time. There was also a weather related delay posted with no estimated length of the delay or the actual start time given.

Someone on FB posted that they were able to get a refund. Called ticketmaster and after 20 minutes on hold was able to get my tix cancelled. Was told I would be refunded in 5-7 business days.

Hope so! I have now spent the better part of 7 hours working on this.

Original review Jun 30, 2024
My parents are in their 70's and had tickets for tonight's outlaw festival at pnc bank arts center. The headliner, Willie Nelson cancelled due to illness.

Not a deal breaker. The weather calls for severe thunderstorms and extreme heat. In addition they live an hour and a half away so if it gets cancelled close to the time, they will be on the road or there. My parents both have health concerns that would be impacted by the extreme heat.

I called livenation and was told we could sell the tickets. When I replied that many people were trying unsuccessfully to sell their tickets due to Willie's absence and the weather, the agent agreed that no one would buy the tickets. He said there was no possibility of refund or even a credit. I went onto a FB post where people were looking for/selling tickets.

I responded to someone who was looking. When I tried to go back, the post was taken down.

We will lose 400 dollars on this. The greed is despicable.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Don't use ticketmaster/live nation. Look up the class action suit!

Balazs S Zkt

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Trying to sell tickets over TicketSwap

Ticketmaster - Trying to sell tickets over TicketSwap

Hello, I accidentally bought a Saturday ticket for the Rolling Loud Festival in Vienna on 06.07, but I intended to buy a ticket for Sunday. I've already sent an email to your customer service, and received an answer stating that a direct refund is not possible.

The problem is that, as there's no PDF file, Ticketswap won't let me list the ticket since the barcode is missing. The reference for the ticket I want to sell is 7063****. Please, help me resolve this issue as soon as possible.

My phone number is +363********. Thank you in advance, Balázs Szabó.

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Preferred solution: I'd like to get a ticket for Sunday, refund is not needed. If that's not possible, please, write me, how can I list transfer ticket on Ticketswap

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Starr W Xhf

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Refund

The seating chart was not reflective of the view from the actual seat. Based on the online chart I should have had a clear view to the stage however, the view was completely obstructed!

I was unable to see the show and was told by guests services to take a picture and report it to ticket master because they were unable to support with seat changes nor refunds on site.

We are unable to park in the lot that we paid for due to no spots and no parking attendants validating parking. I absolutely love Beyoncé her talent is undeniable however, the experience was not good at all. To top it off, there was a fight at the start of the show where my niece and I were hit, pushed, and shoved by other concert-goers and stadium security.

We managed to escape without serious injuries. As you can see in the video I am the person that escaped with the red hat on.

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Loss:
$1200

Preferred solution: Price reduction

2 comments
Guest

All of these things can happen at any time, anywhere a mob congregates. The venue cannot prevent it and certainly the ticket seller is not involved.

The problem is the audience and the type of persons attracted to that type of entertainment.

To be fair, the tickets should have stated "obstructed view" (they used to) but the behavior in the jungle of an audience is not their fault. Lay down with dogs, get up with fleas.

Dominyk Zbh

How do they get away with this ***

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Titan J

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So i bought an ATEEZ concert ticket for august 3rd section 114 row 13 seat 16 and when i purchased it was two weeks already i went to check on my ticket and the ticket was not there

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Original review Jul 09, 2024

now i purchased a TOMORROW X TOGETHER ticket and it was no issue but when i purchased an ATEEZ ticket it was no issue but after two weeks it randomly disappeared after i literally bought it with my money the ticket is section 114 row 13 and seat 16 im scared cuz i dont wanna buy another ticket spending 200 dollars on when i literally purchased it already pls fix it or give me my money back and i can repurchase it And PLEASE i have to go to this so bad i waited so long to go pls fix this issue

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Loss:
$183

Preferred solution: Full refund

ANGELA K Prm

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RESOLUTION

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Spoke to TicketMaster Headquarters Complaint team

and got it resolved...

TicketMaster Corporate Complaint Desk

7O6-89O-7117

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Preferred solution: Full refund

User's recommendation: corporate complaint desk

Barbara B Dnn

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Need help

Ticketmaster - Need help
Ticketmaster - Need help - Image 2

Can't find my ticket for the event on June 28 in Indianapolis. I have a confirmation number. It's at Carroll Stadium.

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Mustafa Tpz

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| map-marker Santa Fe, New Mexico

To talk to a agent

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I bought a ticket for $285 I put on sell 3 months before concert date. I the agent said since it's was a three party ticket.

So I lost $285. I believe I was scam by ticketmaster and vivid.

I don't understand why I can't get my ticket sold Before the concert date. So I will never buy tickets from ticketmaster and vivid.

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Michael R Rka

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I was forced to use a different email address which I used. I purchased the tickets again. It now says my new email address is wrong.

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Ticketmaster - I was forced to use a different email address which I used. I purchased...

I've been on the phone for four hours, trying to fix my tickets and I have been unsuccessful with multiple agents. Please help.

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Pros:
  • Going to a concert
Cons:
  • Horrible customer experience

Preferred solution: Deliver product or service ordered

Tanea Alx
map-marker Providence, Rhode Island

Twice Ticketmaster employees walked me through the process to put my ticket up for sale.

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Although their instructions varied widely, both told me my ticket was available for sale successfully. The second time, I even received a message from Ticketmaster that the ticket was available for sale.

Now I find out the ticket was never available for sale afterall. Both employees gave me incorrect information. And now I find out that Ticketmaster is closed and the event is tomorrow, a Saturday, I am out over $1,000. I would have accepted just $200 but I don't even have that opportunity because your employees are incompetent.

They told me I was all set, that everything was successfully completed. I was sick, I was in the hospital. I trusted these people. The first employee was wrong, what she told me, so I went and got another person.

Turns out she was wrong as well. I'm really shocked. Not only do I have to miss the event of my lifetime but that I couldn't get the ticket up for sale. it is one of the best seats in the entire stadium somebody would have wouldI have wanted it.

I lost now in every single way. No one should trust Ticketmaster.

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User's recommendation: Don't buy anything.

German P Vvl

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Pregunta por unos tickets

Ticketmaster - Pregunta por unos tickets
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Ticketmaster - Pregunta por unos tickets - Image 3
Ticketmaster - Pregunta por unos tickets - Image 4

Hola yo compre 2 boletos para los temerarios para el viernes 11 de octubre. en la app de ticketmaster aparece que es para el viernes 11 pero en la app de AXS me mandaron los boletos para el sábado 12 de octubre yo nesecito mis boletos para el viernes 11 por favor gracias

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Pamela H Pqo

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Agent was knowledgeable, respectful, and thorough.

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When you call customer service, you get a real person. It's amazing in this day and age to get to talk to a human being.

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Pros:
  • Service
Cons:
  • None im happy if this is easy

Preferred solution: I got the answers to my questions.

User's recommendation: I go to a lot of events since I live in Las Vegas. Ticketmaster is the way to go.

LucyJo C

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Over booked tickets

Hi I'm just emailing from outside the Aviva after the first Taylor Swift show in Dublin

I purchased my tickets last year with the MIDNIGHT presale code, tickets which I was guaranteed through the presale, a few days ago i received an email stating my seats were moved due to an obstruction, today when I went into the show there were no errors. We queued for merchandise and couldn't get any because of the terrible lay out of the stadium and we missed the whole paramore set( something we were expecting to see since we had seating tickets and would not have to queue for ages.

We got to our seats which were newly allocated from 2 days before and there was a party of 4 there, they were moved and we sat down but then we were moved by security and told we were double booked. The seats were Also RESTRICTED VIEW the apparent reason why were we moved there? The workers told us our seats had been double booked and could move us to the highest seat which would not be OK. We were then placed in seats AGAIN with restricted views only minutes before Taylor came on stage.

So please ticket master help me understand why. I paid just as much as the other seats yet I could not see and I was bothered by the security a number of times due to an issue on your behalf.

I could not enjoy myself due to the reason of the security shadowing me incase it happened again. So please fix this issue as id appreciate a compensation for my terrible night and experience.

Thank you

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Preferred solution: Full refund

Clint C Uio

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Rip off

I was trying to lower the price on Dead and Co tickets. After being told yes, I could do it, I was finally told that no, the artist won't allow so, I had to bear the price of the tickets on the 4th and the 5th, yet other ticket sites were selling the tickets for less.

Why would Ticketmaster allow this BS? It's nice to know that you are complicit in this rip off. Oh, but I can transfer on the last day.

I will be contacting my congressman to let him know that yes, Ticketmaster is a rip off and they are a monopoly. Unfortunately, Ticketmaster, you have let me down.

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Loss:
$730
Pros:
  • Used to be easy
Cons:
  • Complicit with a rip off

Preferred solution: Apology

User's recommendation: don’t buy from these scam artist

Conor M Trn

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| map-marker Washington, District Of Columbia

Sold tickets payments

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They make it far more complicated than it ever needs to be to sell tickets and get paid. Its almost like they want you to give up so they can pocket the money.

Horrible customer service and they have an app that they don't use when you call them.

The make you sign in on Google Chrome or safari to answer any questions about your account. What is even the point of the app.

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User's recommendation: Go anywhere else