Ticketmaster
Reviews and Complaints

The staff was not very well-educated on the v.I.P process made us stand in 2 long lines.We missed out on all our vip perks. I was then told by a rep they was sending the vip packages and a 100$ gift card.

I feel i paid so much you cant buy a ga ticket for 100$ at any show. I then called back n was promised a customer care callback its been three days . I explained i dont want full reimbursement but this isnt fair either. I mentioned one days pass at Aftershock in sacramento would be fair.

It ruined my suprise for my anniversary to my guy whose a huge.

fan of chicago. It was my first VIP and honestly it was terrible to be forced to stand in long line we missed all the fun stuff and two songs by chicago some of the staff was rude and literally said i dont know to our questions i ended up crying this was special to me and my guy still waiting for customer care

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I bought tickets to see Wicked and purchased an aisle seat for my son, who's in a wheelchair, as there were no accessible seats available for the dates we needed and he can transfer. Aisle seats are usually fine.

However, upon contacting the theater, they said there was no way those seats would work, since they are downstairs. The theater advised me to cancel the tickets since they can't transfer or exchange them with third parties. I contacted Ticketmaster via chat, and they said I couldn't cancel, that they would contact the venue to try and exchange them. Mind you, this chat said someone would be with me in four hours.

After four hours, someone came on and said they escalated it to another team. 24 hours later, I still hadn't heard back, so I made a call. First, a lady who barely speaks English answered. I told her my dilemma; she said she would transfer me.

Bob, who seems out of touch, got on the phone, and I explained the situation to him. He remained silent for a few minutes and I had to ask him if he was still there. He explained he didn't understand why I just couldn't wait for them to get a response from the venue. I reminded him that I had already contacted the theater, and they couldn't do exchanges with third parties.

Bob was like, 'I don't know what third party means'! I kid you not, this is what he said, you can't make this stuff up. I explained to Bob what a third party was and told him that since he was TicketMaster, he was the third party. There was silence.

'Bob, are you still there?' 'Yeah, uh, I'm just trying to search for something for you.' 'Oh okay, you're processing the information.' HE HANGS UP ON ME!!! OMG, I was fuming. I called back, asking for a manager right away. Becky, from the Philippines, seemed flustered by my request to speak with a manager.

'Hello Becky, are you there?' 'Yes, I want to know what you need.' 'Didn't you just hear what I said? I told you I was hung up on and needed a manager.' SHE HANGS UP ON ME TOO! I am still on hold and still waiting for a response.

I just called the bank and had them cancel the charges. I mean, seriously, WTF?!

I have used your website successfully many times. I was unable to purchase six tickets for an event today and I had to give up.

I called you and was redirected back to the website. My son-in-law is a CIO and network engineer. He could not purchase tickets Either off your website. I have been using online to purchase stuff for 20 years.

When it doesnt work, you should provide a solution to the millions of people who just give up. It wrecks our day I did not have an hour to spend on this and I did anyway. Now Im mad And going to a party. This is why I refused to partake in this nonsense.

I just want to purchase some tickets. I dont want anything other than that. Please offer another solution or forget about millions in revenue. Usually, when I give up, I am so pissed off that I wont go to the venue.

It happens. Everyone of my friends says the same thing. And I have lots of friends . Know you wont do anything or even respond to me other than some canned response that I wont read.

If I was in charge of Ticket Master, I would provide a solution and increase sales and profit by 20%.

But up to you. Thank you.