Ticketmaster
Reviews and Complaints
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Verified Reviewer
Great to get a quick resolution
great to get a quick resolution which was not easy for the rep. [PERSON_NAME] appreciate the tenacity in resolving my issue.
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Verified Reviewer |
Houston, Texas
Iam very disappointing of the show i...
[PERSON_NAME] very disappointing of the show i was seen the night of may 30 ,i bought tickets for [PERSON_NAME] but the performances i saw not was nothing like it ,i expended to much money and i fell that was a fraud.
User's recommendation: Be sure what show are you paying for .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuper
Very pleased and satisfied with all customer service problems handled super fast and everything was working okay after I contacted there customer service team very fast and friendly and nice and always willing to help others
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Verified Reviewer |
Tampa, Florida
How much 27th I was supposed to see...
- StubHub refunded; I bought on-site tickets after originals didn't arrive.
- I paid about $600 for tickets.
- Security escorted me out; I want a refund.
How much 27th I was supposed to see *** I purchased tickets from *** and they didn't arrive in time so instead I got a refund back from them and I bought tickets on site at the venue at *** the department was *** paid $600 for approximately 585 being at the venue was going to be a lifetime experience I have a wife that's going to have Alzheimer's all I want her to do is see *** I took my camera out so I can take a picture security came up to me very rude and told me to put the f***** phone down or get the f*** out I had asked him what he said he said you f***** heard what I said I was very disrespected by the way he spoke to me so I put the phone down and I gave him the finger next thing you know security is *** me out I'm trying to explain to them what happened but they didn't want to hear it I was there for about 15 minutes before *** came out I'm trying to understand why it is that they handled it in such a manner I kept asking for them to take the phone until the end of the venue to please not escort me out but they told me to take it up with the box office I called the box office they give me the runaround they tell me I need to call Ticketmaster I call Ticketmaster and tell me to call the venue I don't know what to do at this point I'm asking for my refund back my phone number is *** please contact me I need your help I don't know what to do I feel that this was wrongly done and I feel that I should have been given a fair warning before I was kicked out for seats that I paid for to make memories for me and my wife the behavior of this Entourage is unacceptable and degrading to people they should learn how to handle and talk to people not just kick us out because they have the power
Preferred solution: Full refund
User's recommendation: Be patient be honest and wait hopefully the people that you reach out to will do their job and make things better for you especially under these circumstances
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Terrible customer service sound like she was from a different country was crazy just to change the date of tickets
- Rep was hard to understand on a 1h20m call; tickets weren't sent to my phone and must be picked up at the box office; I paid $40 to change the date.
The customer service representative could hardly understand her was on the phone for an hour and 20 minutes to resolve my problem. They said they would send my tickets to my phone.
They didnt now I have to go pick them up over at the box office. I paid an extra 40 bucks to change my ticket date because I accidentally pressed the wrong date went back-and-forth on hold more than four times on the phone like I said an hour and 20 minutes almost on the phone with her was a disaster
Huntersville, North Carolina
Questions seating
- Cannot purchase two seats in Emerald Premium.
- Other sections show a middle seat in rows.
- Aisle seating is preferred for a tall person.
I'm trying to purchase seating in the Emerald Premium section and getting an error message saying you can't purchase two seats and leaving one middle seat available. This doesn't make any sense!
As I look at other sections, there are one seat available in the middle of rows! My husband is very tall, so any time when attending concerts, I try to get aisle seating!
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Murfreesboro, Tennessee
Haven’t gotten ticket
Bad. Did not resolve issue
Never got my ticket. Kept getting passed onto other customer service people. Never called back for my refund or refund of my hotel since I didnt get to go to the event.
User's recommendation: Not at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYes and have still not been contacted by stub hub
I feel cheated and like a customer you StubHub don't even care about. I was hoping that at least [PERSON_NAME] would offer some kind of compensation.
I missed over 25 minutes of the show. Very pissed customer, to say the least, not to buy from StubHub.
- Not sure my last event sucked
User's recommendation: Don't buy tickets from stub hub
Cary, North Carolina
Having to verify account 3 times in 1 week
- Verification completed, but payment remained unpaid after eight days, while Ticketmaster gets paid immediately and seller payouts wait seven days.
had to verify my existing account to receive payment for sold hockey playoff tickets, even though had sold other tickets a week earlier. So verified my account, all was correct, then still no pay 8 days later .then email/chat and they tell me my account is verified.
8 days later still not paid. so called and they said my account is verified and have to wait 7 more days for pay.
still no money even though. How can Ticketmaster get paid immediately when they sell my tickets to someone but I have to wait 7 days to receive the sale money?
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Verified Reviewer |
North Las Vegas, Nevada
Resolved: No puedo aser una cuenta
Quiero que alguien able español para explicarle mi problema y no me dan opción me sería de gran ayuda si me atienden en español
- Quiero entrar a mi cuenta
- No me permite entrar
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Farmers Branch, Texas
Great service
I got scammed by someone using the ticket master name they should be arrested for fraud and give me my 61 dollars back. Hopefully you guys can help me with this sad situation. Plus I missed the concert I wanted the tickets for
Longview, Washington
Can’t download ticket
Cant log into my AXS account after resetting password, do better this is BS and if imagine Im not the only person that has gone through this. This is twice now for me
Preferred solution: Deliver product or service ordered
User's recommendation: Get better, this blows.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice I paid for my [PERSON_NAME] tickets next week
You lost the lawsuit for overcharging, and I assumed you would refund part of what I paid. I have [PERSON_NAME] on May 23rd.
User's recommendation: Don’t use Ticketmaster
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
Resolved: Dispute
Nothing was fixed. Wanted to do 4 payments and u took 600.00 which I didn't even have in my account.
Please can someone fix this for me.
Im in the negative in my bank account. I want to do the 4 payments please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Farmers Branch, Texas
I got scammed out of 61 dollars from someone using the ticket master name
I tried buying two tickets for a concert from someone using the Ticketmaster name and was told to go to Walmart and buy a money card for 61 dollars and give them the money card numbers to get my tickets, but I never did.
- Good service
- Allowing people to use your company name
User's recommendation: Be sure your talking to Ticketmaster
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