Contact Ticketmaster Customer Service
Ticketmaster Phone Numbers and Emails
Toll-Free Number:
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(800) 653-8000
Customer Service:
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(310) 867-7000International
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(800) 943-4327TDD
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(800) 842-7112TicketExchange
Ticketmaster Emails:
How to Contact Ticketmaster?
Ticketmaster Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ticketmaster Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ticketmaster is 8006538000. 63% of consumers used this number to address their issues and concerns. Meanwhile, 56% of users reported contacting a real person successfully by dialing the phone number 3108677000.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Ticketmaster may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ticketmaster Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ticketmaster is 8006538000. 63% of consumers used this number to address their issues and concerns. Meanwhile, 56% of users reported contacting a real person successfully by dialing the phone number 3108677000.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Ticketmaster may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Ticketmaster mainly because of product/ service, request for information and refund.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Ticketmaster is app@ticketmaster.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Ticketmaster Website:
Ticketmaster Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Sunday: 9:00am - 12:00pm (EST)
Mailing Address:
Ticketmaster
Attn: Fan Support
1000 Corporate Landing
Charleston, WV 25311
Ticketmaster Customer Service Reviews
Who wants to do business with a company that cannot secure their customers personal information? Data breaches are unacceptable by any company.
That is why I have not bought tickets from Ticketmaster since this event. When this happens, you put customers in a very stressful situation having to deal with all three credit bureaus placing freezes or fraud alerts. Then having to remove them when they apply for new loans or credit cards.
You made your customers lives difficult. Why do I wanna work with a company that does that to their customers?
Customer Service not answer phone. I want to sell my ticets.
Can not go to show. I need to resolve this issue.
How Good is Ticketmaster's Customer Service?
Summary of Ticketmaster Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ticketmaster?
Product/ Service Question:
- “Buy ticket to rodeo February 15''. 2025”
- “Problem with email”
- “Buy tickets”
Request for Information Question:
- “Help changing verification phone number”
- “Update information”
- “I can't fund my tic on event for feb15 need help locating them”
Refund Question:
- “Refund”
- “Refund cancelled event”
- “Ticket refund”
Account Question:
- “Barcode not showing”
- “There is no barcode on my tickets”
- “Trying to log in ,but I cant”
Payments and Charges Question:
- “I have paid for tickets to see a show in thomond park for July,,just wondering when I am getting the tickets”
- “Charges being declines”
- “Ummmm not sure if my payment through”
Shipping and Delivery Question:
- “Havent got tickets yet”
- “Have not received the tickets”
- “Won't let me *** buy the tickets to Black Sabbath's Back To The Beginning. I'm selecting the tickets that say are available but I can't get them.”
Return/ Replace Question:
- “Ticket Exchange”
- “Exchange tickets”
- “Change on my sits”
Activation/ Cancellation Question:
- “Ticket master cancel my upcoming concert how do I get my money back”
- “Is the concert at T-Mobile Center for February 14th cancelled?”
- “Cancel tickets”
Website/ Application Question:
- “Canr download my ticket”
- “App will not let me access tickets it says paused for suspicious activity”
- “Unable to download my tickets”
Cards Question:
- “Card”
- “Gift card”
- “My card was scammed”
Staff Question:
- “Customer service”
- “Terrible service”
- “Customer service manager”
Employment Question:
- “1099”
- “Trying to understand 1099k”
- “Trying to understand 1099k form”
Other Question:
- “Can’t transfer my ticket”
- “Ticket around me for sell”
- “Can't find my tockets”
Compare Ticketmaster Customer Service To
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