Ticketmaster Phone Numbers and Emails

Toll-Free Number:

  • (800) 653-8000
Send Message

Customer Service:

  • (310) 867-7000
    International
  • (800) 943-4327
    TDD
  • (866) 448-7849
    Ticketmaster Express

Sales/ Reservations:

  • (800) 745-3000
    Ticket Sales
  • (800) 982-2787
    US Arts Sales

Ticketmaster Emails:

Customer Service
App Support, Developers Inquiry
Legal
Informal Dispute Resolution, Privacy Inquiries
Media
customer_support@ticketmaster.com
copyrightofficer@livenation.com
DMCA Inquiries
trademarks@livenation.com
Trademark Inquiries
texthelp@livenation.com
Opt-out of Marketing Emails
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Ticketmaster Customer Service?

How to Call Ticketmaster support?

Unfortunately, the Ticketmaster customer service phone number isn’t stated on the Ticketmaster contacts page. You may find it on the Ticketmaster Twitter page. It is 800-653-8000. However, users face difficulties calling that number since they have to wait long for a response.

Alternatively, you can email Ticketmaster fun support through the Ticketmaster contact us page. You should get a reply within twelve hours.

How to Contact Ticketmaster Customer Service Directly?

If you need help with your existing order, you can contact Ticketmaster customer service directly through the company website. Log in to your account, select the order you need assistance with, and click the Ticketmaster contact us button. Please note that Ticketmaster customer support representatives are available Monday through Friday from 9 am to 12 am Eastern time.

Before dialing the Ticketmaster phone number, check the company website and look for the FAQ section. The Ticketmaster help page offers a lot of step-by-step instructions and helps with articles for consumers. Choose the relevant topic and enter the key phrase of your issue into the search bar. You’ll get a list of available results.

How to Contact Ticketmaster Customer Service via Social Media?

You will have trouble finding the Ticketmaster live chat option on the company website. As an alternative, you may try to reach out to Ticketmaster customer care through @Ticketmaster on Twitter or a direct message on Instagram. Unfortunately, you can’t send messages on Facebook, but you can comment on the company posts.

The Ticketmaster live chat options on social media allow you direct access to help. Take time to go into more detail about your problem. The Ticketmaster support agents will provide you with an effective solution faster, having the right information. Be ready to state your account details.

PissedConsumer Club

Contact Information

Ticketmaster Website:

Ticketmaster Help Center:

Corporate Office Address:

Ticketmaster LLC
9348 Civic Center Dr.
Beverly Hills, California 90210
United States

Other Info (opening hours):

Support Hours:

Monday - Sunday: 9:00am - 12:00pm (EST)


Mailing Address:

Ticketmaster

Attn: Fan Support

1000 Corporate Landing

Charleston, WV 25311

More contact details

Ticketmaster Customer Service Reviews

1.3 / 5
Bad
Leigh S Cqa
Helpful
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Customer service rep answered all my questions . Ticket master had very helpful people working for them thank you !

Read full review
Guest-5624273
To try and get assistance
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Complete opposite of the fine words on website & effectively useless. Designed to be Uncontactable.
XXXXX

Read full review
Nancy W Qhn
Discount code would not work online. Could not find customer service anywhere.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

What customer service. I would only use Ticketmaster if they were the only option for tickets. TM dropped the ball.

Read full review
Guest-5622654
I got scammed
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I'll never use ticketmaster ever again. I lost a large amount of money using their app.

Customer service told me they couldn't do anything to help me resolve this problem. Terrible customer service not even to tell me what steps to take to resolve this problem. All I was told is that I'm sorry.

A ridiculous way to trattoria a customer who just got scammed. What kind of security do they have to prevent people from getting scammed.

Read full review

How Good is Ticketmaster's Customer Service?

Preeti Haa
Preeti Haa
Feels Disappointed | Feb 21, 2024

There is a couple of concerts I will not be attending because I can't purchase just one ticket . An aisle seat and all the seats by it have been sold. Your policy is you must buy 2 seats even though this is the only one open and I only want 1seat.

Read full quote
Naijah Hva
Naijah Hva
Feels Satisfied | Feb 20, 2024

Ok at times

Read full quote
Jaki Zff
Jaki Zff
Feels Disappointed | Feb 19, 2024

I called several times over 2 days. I "lost" the call 2 times, was transferred once and promised a call back that never happened.

Read full quote
Lanetta Sut
Lanetta Sut
Feels Satisfied | Feb 18, 2024

Professional and courteous staff

Read full quote
Marilyn H Tos
Marilyn H Tos
Feels Disappointed | Feb 16, 2024

The lady barley spoke English and it was script Everytime she answered, so most of the answers she gave me were not even what I was asking her. I was pissed and frustrated. I guess they didn't give her a script about glitches

Read full quote
Tony W Dch
Tony W Dch
Feels Disappointed | Feb 15, 2024

Allice pronn

Read full quote

Summary of Ticketmaster Customer Service Calls

310K TOTAL
CALLS
03:05 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ticketmaster?

Refund Question:

  • “A refund on tickets”
  • “Ticket refund”
  • “Refund”

Request for Information Question:

  • “Checking deposit to verify account”
  • “Asking about ticket redemption”
  • “How do I get my tickets will not let me in”

Product/ Service Question:

  • “Want to rebook tickets”
  • “I'm trying to buy a ticket but it won't let me.”
  • “To buy tickets Soul circus in Raleigh nC”

Account Question:

  • “I cannot gain access to my account”
  • “Need to reset password”
  • “Hi trying buy u2 tickets But so many scams the person wants to sell 2 for 90 $ each for each night said can change the Name her ticket master account into My name possible or a well known scam”

Shipping and Delivery Question:

  • “I won a family package of 4 tickets to Monsteryam in Chicago, but we are a family of 5. My little daughter is 3 years old, do I have to buy a ticket for her? If she is like that, how can I do it if I already have the seats reserved for 4 people?”
  • “None delivery”
  • “Sold tickets where is my money”

Payments and Charges Question:

  • “Fraudently payment”
  • “Fraud”
  • “Dispute transaction”

Activation/ Cancellation Question:

  • “River Dance Canceled/ ticket refund”
  • “Canceled event”
  • “Cancel tickets ordered”

Return/ Replace Question:

  • “Exchange tickets”
  • “Need change dates”
  • “Change tickets”

Cards Question:

  • “Card want let me order tickets”
  • “Card”
  • “Card error”

Website/ Application Question:

  • “Hi I purchased tickets for David Foster at DPAC on 2-24-24 and was on your site. I was suddenly switched to SeatGeek who charged my CC for the tickets. They had me go to your link to find my tickets. You show no upcoming events for me?”
  • “Tickets and website errors!!!!”
  • “Website not working”

Staff Question:

  • “Costomer service”
  • “Costumer service”
  • “We ordered tickets in the wrong city an customer service was supposed to be refunding”

Employment Question:

  • “Figuring out stubhub tickets”
  • “Sold ticket when I bought it I have to give you my social security number to get paid”
  • “Get paid for sold ticket”

Other Question:

  • “Did receive tickets in the mail”
  • “Tickets to concert”
  • “I need an extra ticket”

About

Related Companies

Live Nation Entertainment, TicketWeb, Live Nation, Ruoff Music Center, House of Blues

Summary

Ticketmaster is considered to be a leading live entertainment ticketing and marketing company in the world. The company was established in 1976. Ticketmaster serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for leading arenas, stadiums, professional sports franchises and leagues, college sports teams, performing arts venues, museums, and theaters. We currently operate in 20 markets worldwide facilitating ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com, one of the largest e-commerce sites on the Internet. The corporate office of the company based in West Hollywood, California.

Ticketmaster also operates 6,700 retail outlets and a global network of call centers.

Ticketmaster reviews and complaints

Ticketmaster is ranked 53 out of 275 in Tickets category

Area Served

USA, Worldwide, Canada, UK, Europe, Asia, Other

Payment Methods

VISAMasterCardAmerican ExpressDiscoverPayPal

Compare Ticketmaster To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

StubHub image
1005 reviews
1.6
SeatGeek image
5538 reviews
1.5
Vivid Seats image
1959 reviews
1.4
Write a review
Do you have something to say about Ticketmaster? What happened? What can we help you with?
Submit review Don't show this popup