Contact Ticketmaster Customer Service
Ticketmaster Phone Numbers and Emails
Toll-Free Number:
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(800) 653-8000
Customer Service:
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(310) 867-7000International
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(800) 943-4327TDD
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(866) 448-7849Ticketmaster Express
Ticketmaster Emails:
How to Contact Ticketmaster?
Ticketmaster Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ticketmaster Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ticketmaster is 8006538000. 63% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number 3108677000.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Ticketmaster may ask you for the following information to identify you as a customer: first and last name, order id or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ticketmaster Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ticketmaster is 8006538000. 63% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number 3108677000.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Ticketmaster may ask you for the following information to identify you as a customer: first and last name, order id or email.
People call Ticketmaster mainly because of refund, request for information and product/ service.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Ticketmaster is app@ticketmaster.com. 47% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Ticketmaster Website:
Ticketmaster Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Sunday: 9:00am - 12:00pm (EST)
Mailing Address:
Ticketmaster
Attn: Fan Support
1000 Corporate Landing
Charleston, WV 25311
Ticketmaster Customer Service Reviews
The level of service was extremely poor when it comes to customer service. The customer service agents are reading off of a computer screen as to what to say. Then customer services pawns it off on the escalation team which did nothing to resolve the issue or refund the money.
I would not use Ticketmaster ever again.
If I could zero stars I would.
The staff was not very well-educated on the v.I.P process made us stand in 2 long lines.We missed out on all our vip perks. I was then told by a rep they was sending the vip packages and a 100$ gift card.
I feel i paid so much you cant buy a ga ticket for 100$ at any show. I then called back n was promised a customer care callback its been three days . I explained i dont want full reimbursement but this isnt fair either. I mentioned one days pass at Aftershock in sacramento would be fair.
It ruined my suprise for my anniversary to my guy whose a huge.
fan of chicago. It was my first VIP and honestly it was terrible to be forced to stand in long line we missed all the fun stuff and two songs by chicago some of the staff was rude and literally said i dont know to our questions i ended up crying this was special to me and my guy still waiting for customer care
>
My problem was resolved, and next time, I will purchase my tickets directly from Ticket Master, which will simplify everything.
How Good is Ticketmaster's Customer Service?
Summary of Ticketmaster Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ticketmaster?
Refund Question:
- “Refund on ticket”
- “Refund”
- “To get a refund on 2 tickets i have a new card different than the one i bought the tickets on”
Request for Information Question:
- “Question venue”
- “Need help with credit card”
- “Questions on tickets”
Product/ Service Question:
- “I want to buy tickets”
- “I had insurance on my tickets”
- “Can't buy tickets”
Account Question:
- “Y'all let someone *** my niece account on the day of the Kirk Franklin concert”
- “Merge accounts”
- “Account email reset”
Shipping and Delivery Question:
- “Didn't get tickets”
- “Missing order”
- “Didn't get refund for tickets”
Payments and Charges Question:
- “Got charged for 4 tickets instead of 2”
- “Charged for parking but never sent.”
- “To report a fraud”
Activation/ Cancellation Question:
- “To cancel my tickets that I bought”
- “They just cancelled my tickets”
- “My event was canceled”
Return/ Replace Question:
- “Want to see if it's possible to exchange tickets for seated instead of standing”
- “Exchange”
- “Change my email for my account”
Cards Question:
- “Not taking credit card for purchase”
- “Trying to buy creed tickets and it won't let me put my card information in”
- “Error codes everytime i try to purchase tickets my credit card does not go though and that's with my other cards it's not my credit card service so what is the problem”
Website/ Application Question:
- “Cant get my tickets, web site not working right”
- “Trying to use your website but no success”
- “I bought tickets months ago and I can't go now.Tried selling the tickets on your site but it keeps saying an error please help me”
Staff Question:
- “Customer service”
- “I need a customer service so that I can talk to you on the phone”
- “Your customer service stinks”
Employment Question:
- “They sold my tickets and they did not email me and I had them on other platforms being that they did not email me. I did not take it off the other platforms and I got penalized because I sold the tickets on StubHub.”
- “I don't see my tickets in the app that I purchased from stubhub.”
- “*** job”
Other Question:
- “Attempting to purchase tickets online”
- “Transfer of ticket”
- “Incorrect tickets”
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