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Contact Ticketmaster Customer Service

How to Reach a Person at Ticketmaster

Verified Contact Information

Toll-Free Number:

  • 1-800-653-8000
Call Now
Send Message

Customer Service:

  • 1-310-867-7000
    International
  • 1-800-943-4327
    TDD
  • 1-800-842-7112
    TicketExchange
  • 1-866-448-7849
    Ticketmaster Express

Sales/ Reservations:

  • 1-800-745-3000
    Ticket Sales
  • 1-800-982-2787
    US Arts Sales

Customer Service:

app@ticketmaster.com
App Support
devportalinquiry@ticketmaster.com
Developers Inquiry
ticketexchangesupport@ticketmaster.com
TicketExchange

Legal:

disputes@livenation.com
Informal Dispute Resolution
privacy@ticketmaster.com
Privacy Inquiries
lnelegal@livenation.com

Media:

media@ticketmaster.com
customer_support@ticketmaster.com
copyrightofficer@livenation.com
DMCA Inquiries
trademarks@livenation.com
Trademark Inquiries
texthelp@livenation.com
Opt-out of Marketing Emails

Ticketmaster Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Ticketmaster Phone Number
1 (800) 653-8000
Average Hold Time
00:04:41
Average Calls duration
5 minutes
Most Popular Ticketmaster Email Address
app@ticketmaster.com
Ticketmaster Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Ticketmaster?

Unfortunately, the Ticketmaster phone number isn’t stated on the contacts page. You may find it on the Ticketmaster Twitter page. It is 800-653-8000. However, users face difficulties calling that number since they have to wait long for a response.
Alternatively, you can email Ticketmaster fun support through the contact us page. You should get a reply within twelve hours.

If you need help with your existing order, you can contact Ticketmaster customer service directly through the company websitein just a few steps:

  • Log in to your account by clicking the Sign In button in the top right corner of the homepage and providing your credentials.
  • In your profile, select the order you need assistance with.
  • Click the Contact Us button.
  • Follow the prompts and describe your issue to connect with a Ticketmaster customer care representative.

Please note that Ticketmaster support representatives are available Monday through Friday from 9 am to 12 am Eastern time.
Before dialing the Ticketmaster phone number, check the company website and look for the FAQ section. The company's help page offers a lot of step-by-step guides and helps with articles for consumers. Choose the relevant topic and enter the key phrase of your issue into the search bar. You’ll get a list of available results.

You will have trouble finding the Ticketmaster live chat option on the company website. As an alternative, you may try to reach out to Ticketmaster customer care through @Ticketmaster on Twitter or a direct message on Instagram. Unfortunately, you can’t send messages on Facebook, but you can comment on the company posts.
The Ticketmaster live chat options on social media allow you direct access to help. Take time to go into more detail about your problem. The support agents will provide you with an effective solution faster, having the right information. Be ready to state your account details.

Company does not provide an email address.To send an email to the Ticketmaster, use the “Contact Us” form on their website.

Ticketmaster’s phone support is available Monday through Friday from 9 am to 8.30 pm (local time);
from 9 am to 7 pm (local time) on Saturday and from 9 am to 6 pm (local time) on Sunday.

To complain about Ticketmaster, call 1-800-653-8000 or fill out an online form on the Ticketmaster website.

To close your account, send a request through the “Privacy Form” on the Ticketmaster website.

It’s possible to get a refund only if the event organizer approves refunds. If so, you will see a “Request Refund” button in your online account.

To cancel your tickets, follow these steps:

  1. Log in to your account.
  2. Select “My tickets” under the “Profile”.
  3. Select the tickets you want to cancel and click “Cancel”.
PissedConsumer Club

Contact Information

Ticketmaster Website:

Ticketmaster Help Center:

Corporate Office Address:

Ticketmaster LLC
9348 Civic Center Dr.
Beverly Hills, California 90210
United States

Other Info (opening hours):

Support Hours:

Monday - Sunday: 9:00am - 12:00pm (EST)


Mailing Address:

Ticketmaster

Attn: Fan Support

1000 Corporate Landing

Charleston, WV 25311

More contact details

Summary of Ticketmaster Customer Service Calls

330K TOTAL
CALLS
05:14 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ticketmaster?

Product/ Service Question:

  • “I was referred to get tickets for PattyLabell I show fromStubhub I had to cancel two days before due to death in the familt I was told that I would get my money I paid the extra money for ac ancellation”
  • “Insurance for to kets”
  • “Ticket purchase problem”

Request for Information Question:

  • “Info about tickets I bought on 5/12”
  • “I need help with the code for pre-sale tickets. I don’t know where the code is.”
  • “Needs help with transfer my ticketsMust talk with an agent”

Refund Question:

  • “Concert ticket refund due to artist cancelation”
  • “Refund”
  • “Money back”

Account Question:

  • “Presale code not working”
  • “Presale code”
  • “Need to change phone number on my personal information”

Payments and Charges Question:

  • “Charged twice for tickets”
  • “My credit card won’t go through and my visa company says it is a problem on the vendor’s end”
  • “BTS CONCERT why my payment is pending?”

Shipping and Delivery Question:

  • “Bought 2 tickets for tonites concert at *** and have not received my tickets!!”
  • “Ticket not delivered”
  • “Accepted my tickets, but did not get them on Ticketmaster”

Return/ Replace Question:

  • “Need to change the phone number in my account”
  • “Return ticket”
  • “Trouble making changes in list price”

Activation/ Cancellation Question:

  • “My tickets to a concert can’t be activated on Apple wallet”
  • “Cancellation of performance”
  • “Cancellation of show”

Website/ Application Question:

  • “App double charged me”
  • “My tickets won’t download to barcode and ticket”
  • “Can't download ticket”

Cards Question:

  • “Problem purchasing tickets using card online”
  • “My card not working”
  • “Declining good card”

Staff Question:

  • “Customer service”
  • “Customer service about purchasing tickets”
  • “Remote customer service position”

Employment Question:

  • “Need .my tickets and stub hub hasn't released yet. I see tickets and seating but wont release”
  • “1099k”
  • “Form 1099”

Other Question:

  • “Need to sell my tickets”
  • “Sell tickets”
  • “Accidentally deleted my Mötley Crüe tickets for July 27”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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