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I made mistake of inquiring about my Hamilton tickets refund policy and told all sales final. Meanwhile the agent had them cancelled. After waiting year for show, I show up only to find out my tickets were no longer valid. They said I returned them but not true....
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1.0
#934495
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Ticketmaster Customer Care Review

I don't have enough time to properly describe how this secondary ticket website will *** out of whatbypu think you are paying for.... dont bother calling because the incompetent people you will speak with all have the same prefabricated responses to any questions you have... i would rather slam my head in a car door than deal with this website again. Do not use for any reason.
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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#896524
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Hello am writing this letter to inform you that I attended Mother's day good music festival on May 7, at Barclay's I was so disappointed it was very unorganized and I didn't get to see keyshia Cole due to it was getting late!!!!! The sound system was horrible and I...
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#844620
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TO: BILLY JOEL, THE PUBLIC, AND TICKETMASTER TO: CUSTOMER SERVICE; TICKETMASTER I "GOOGLED" TICKETMASTER-AND CLICKED ON WHAT "I THOUGHT WAS TICKETMASTER," HOWEVER, SOMEHOW, "TICKETTRACKER," WAS ABLE TO SELL ME 4 TICKETS THAT THEY HAD PURCHASED FROM A SAM TAYLOR, AND I...
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1.4
I liked
  • Joshua
I didn't like
  • Ignoring my predicament from your employee
  • Poor customer service
  • On line purchasing
#841809
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I purchased tickets for my family to the Christmas show and spent some time on the phone with the salesperson who not only showed me on the online map where my seats would be. I explained I didn't want handicap but needed an isle seat. I also explained that I wanted up...
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I liked
  • Lawsuit
I didn't like
  • Customer service
  • Taking too much money
  • Fraudulent practices
#715410
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Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the ticket and service charge (over $300.00 total for one ticket), at that time. Concert is this Thursday (05/14/2015) and ticket still has not arrived. I...
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5.0
#635035
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I was excited to learn that Citi, in partnership with Ticketmaster, was offering Private Pass tickets exclusively to Citi card holders for the Soundgarden show on June 2nd at Webster Hall in New York City. According to the tine information available through Citi and...
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Anonymous
Jude

I am an avid concert goer. I go to more than 25 concerts per year for over a decade. I used to get the best tickets because at 10 AM, I was on it. Now, it never happens. All t...

#488935
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