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Elena A Htc
map-marker Manhattan, Kansas

Quiero un reembolso

Ticketmaster - Quiero un reembolso
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Pedi mi reembolso del concierto de RBD en Denver Colorado ya que pague el seguro y no mi Obtuve respuesta, me gustaría una solución inmediata. muchas gracias

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Brandon M Xlx

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Exchange tickets

I chose the wrong seats, away from where my friends are sitting, and am looking to exchange them for seats with my friends, since they should be of the same value.

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Preferred solution: Exchange tickets

Amber S Aby

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I can’t update my old phone number

Ticketmaster - I can’t update my old phone number
Contains 1 confidential file for company representatives

I am trying to access more tickets and also sell them, but for me to do that, I need to authorize my phone number. It will send a code, but it's to my old phone number, and I can't update it or anything.

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Preferred solution: I just need to update my old phone number

Jesse S Jsb

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Bought monster trucks tickets and have been sitting in traffic for over 2 hours.

Contains 1 confidential file for company representatives

We bought six tickets for monster trucks for 5:00 today and sat in traffic for three hours, but we never got a parking spot. Can we get a refund?

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Loss:
$263

Preferred solution: Full refund

Valerie C Gwx

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Verified Reviewer

Refusal of Customer Support Rep to do CUSTOMER SUPPORT

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Ticketmaster - Refusal of Customer Support Rep to do CUSTOMER SUPPORT
Ticketmaster - Refusal of Customer Support Rep to do CUSTOMER SUPPORT - Image 2

The worst app and customer service, right behind cable companies, telephone companies, and airlines. Full stop!

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Loss:
$150
Pros:
  • Stranglehold on the market
Cons:
  • Stranglehold on the market

Preferred solution: My issue resolved and an apology for their being CRAP! at business!

User's recommendation: Avoid when possible but since they have a stranglehold on th market, good luck!

2 comments
Guest

I just spent an hour on the phone trying to reach customer service to ask about ticket prices. Their website is outdated and missing half the information I need.

Even though they claim they have long box office hours, no one answers. Instead you get the same recorded message over and over again. The messages are garbled (unacceptable for a business), so I couldn't understand most of what I was hearing. I finally gave up.

All I wanted to know is the fee that's charged for ordering tickets. This company is so unprofessional!

Guest

Javu

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Lorne Zke
map-marker Myrtle Beach, South Carolina

Tickets package from On Location but sold on Ticket master.

Ticketmaster - Tickets package from On Location but sold on Ticket master.

So I purchased 2 tickets plus 2 Touchdown Club passes for the upcoming superbowl.

I can't make it so I figured I would sell the package. This is the problem.

On Location LLC only allows you to sell on Ticket Master, Ticket master will only let you sell the tickets...Not the complete package.

So I have no way of letting a potential buyer know that I also have 2 passes for The Touchdown Club. Such a scam between both On Location and Ticket Master.

Never again.

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User's recommendation: Use another company

Brittani Browning

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Scammed

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Ticketmaster - Scammed
Contains 2 confidential files for company representatives
Updated by user Jul 19, 2024

Probably because they have a monopoly over the industry so we can’t avoid them.

Original review Jul 18, 2024
I followed all suggested protocols on Ticketmaster's website to confirm the tickets I purchased were valid. I also immediately validated in chat with Ticketmaster that the tickets were valid and I was safe to make travel arrangements. On July 12, I was told explicitly in writing that my tickets are legit.

On July 15, I spoke with an agent who confirmed my tickets are legit and valid. I was concerned due to the disappearance of the barcode in my app, so I asked if he could explain the error with the barcodes and was transferred to another agent who was incredibly unhelpful and told me the tickets had been surrendered. I did not surrender the tickets. She told me I need to contact the original owner, whom I do not know and repeatedly interrupted me when I desperately asked for help, details or clarification. Ticketmaster's policy is that only the most recent ticket holder (transfer) holds a valid ticket, so how were mine taken without my knowledge? I was never warned about this possible loophole; nor does your website warn about the possibility. Ticketmaster's site explicitly states once tickets are transferred, the original owner no longer has access and their tickets are no longer valid.

My tickets were purchased legitimately according to all guidelines and recommendations provided by Ticketmaster and then validated by Ticketmaster multiple times before being stolen from my account. This is fraud and it’s being legalized and allowed by Ticketmaster. Ticketmaster is perpetuating a new scam where sellers are able to transfer real tickets, collect real money and then falsely report them as stolen to get to keep both! Ticketmaster is aware of the scam, doesn't advertise or warn about it, and won't protect you as a fair and honest consumer.

To add, I received a letter in the mail today that my account was affected by a data breach. Is that related to this issue? Did this cause all of the chaos in my account? I can't get anyone at Ticketmaster to answer this for me. I have the letter in hand and screenshots of all written correspondence and can provide to anyone who needs it to get this resolved. Ticketmaster will only provide fair service if you purchase via their resale platform ensuring they are paid fees twice for the same ticket. They are doubling down on the monopoly they have over the industry. It was impossible for me to get a ticket via their platform during the presale disaster and now it's equally impossible for me to even get one paying astronomical prices via resale because I'll never have a guarantee they won't allow the original seller to take it back.

Ticketmaster continues to give me mixed information and misinformation with some agents still claiming my tickets are valid! One representative said she escalated this for supervisor help and the next agent said that request was never made. I need legitimate tickets reissued in a safe way that will not be able to be surrendered without my permission or completely new tickets issued. I am even happy to purchase new tickets at a fair price.

It is unfair and unethical for Ticketmaster to say 'I can assure you your ticket is legit' (their words not mine, see screenshot) and then go back on that with no warning and at no fault of mine!
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Loss:
$4400
Pros:
  • Great in theory
Cons:
  • Will not protect consumers
  • Monopolizing the industry
  • Doesnt enforce policy

Preferred solution: Replacement tickets

User's recommendation: Avoid! Write your local congressman and report any issues. We deserve fair treatment from Ticketmaster! They have to start catering to consumers over scalpers.

2 comments
Guest

I'm not a seller. My tickets for tonight's concert in Dallas were transferred out of my account to someone without my knowledge.

I'm not trying to scam for refund. I just want my tickets. I've been trying to get help since Tuesday & there's no way to speak to the higher ups.

Everything is through the chat or email telling me it's been escalated, "Since your event is coming up, we've prioritized your request... Thank you for your patience." I've spent a lot of money & I've completely lost all of my confidence in this company.

Guest

i sold colts tickets thru Ticketmaster, in 2022. Still have not received payment from Ticketmaster.

Be very careful,when dealing with these people. The Colts organization was of no help either.

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Timothy M Cog

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Can’t open tickets

Ticketmaster - Can’t open tickets

I still can't open my tickets. I'm still waiting for a real person representative to help me. Help, help, help!

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Loss:
$300
Pros:
  • Getting tickets
Cons:
  • Cant open my tickets or get a refund

Preferred solution: Full refund

Vonn C

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Sadden loyal customer

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Contains 1 confidential file for company representatives

I often go to Ticketmaster to purchase my entertainment tickets. Ticketmaster partnered with *** Show promoter for a show in Philadelphia called *** Show.

The flyer named a variety of artists. Two of the artists did not show (ticket holders were not made aware), and the headliner of the show was the first to perform. Of course, there were other occurrences that made this show so unorganized. However, when I contacted Ticketmaster to share with them that I purchased three tickets for $600 and something needed to be done, the customer service representative shared she could not assist.

I told this lady I had video-timed proof that the headline artist went on first. She told me she was informed he went on last and she was sorry. Money is hard to come by these days, and this was truly unprofessional not to be able to compensate at least the service charges.

Ticketmaster does not stand by what they claim, which is that they appreciate their customers. I have proof of purchase and was unable to upload it, shaking my head.

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Loss:
$300
Pros:
  • Website design
  • Secure tickets easy ticket transfer
  • Several tickets
Cons:
  • Negotiations
  • Not loyal to customers

Preferred solution: Price reduction

User's recommendation: Double check

Wendall Kac

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Verified Buyer
| map-marker Seattle, Washington

Can’t get tickets to tonight’s event

Ticketmaster - Can’t get tickets to tonight’s event
Contains 1 confidential file for company representatives

Unable to create an account to login to get the tickets.

Ticketmaster is not sending the verification code the cell number only to the email address.

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Levar Oas

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Verified Buyer
| map-marker Newbridge, Wales

Purchased wrong date for tickets

Ticketmaster - Purchased wrong date for tickets
Contains 1 confidential file for company representatives

Im on holiday next year in vegas in April and accidentally booked the sphere for March so wanted to change the date for my tickets please help

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Anonymous

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Verified Buyer
| map-marker Houston, Texas

Refund

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Contains 1 confidential file for company representatives

I got very sick before that date of concert when I felt better I try to connect with someone that work there to let them know I had not been able to attend the concert. . however I spoke to a travel agent that told me to refund the money I need to send a doctor note and file a claim with the excover are something like that in the city was the name of the concert I didnt attend.anyway When I tried upload the documents it never open up to obtain the idocuments .how do you charge for something that you never went to my ticket was never scanned so just return the money .

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User's recommendation: If you are sick and is going some where alone don’t go because it makes everyone else sick

Hale Okk

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Verified Reviewer
| map-marker Grosse Pointe, Michigan

Poor Customerattention to data breach issue

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Updated by user Feb 13, 2025

Sent email to legal. February 13, 2025I've contacted theTicketmater twice.

First via customer service phone. They responded with getting a message to their fraud department. NO RESPONSE.A week later, I sent an email via their website. NO RESPONSEThis is unprofessional and highly disconcerting since this is a fraud issue.

How can I consciously use this business when they are not responsive and do not care about keeping their customer's personal information safe and private. My information was breached in 2024. My personal information was found on the dark web. Now I must use an internet monitoring system and freeze all 3 credit bureaus.

Do you know what a nightmare it is to work with the credit bureaus when you are applying for credit? UNACCEPTABLE!

Updated by user Feb 05, 2025

For any company to not have the proper security for precluding data, breaches of their customers, personal information is unprofessional and unacceptable. The stress a customer has to go through with all three credit bureaus in freezing, un freezing, fraud alerts, removing fraud alerts in order to get a loan or new credit cards is stressful and time consuming.

Why do I want to work with a company that does this to their customers? Shame on them and that’s why I haven’t bought tickets since this time.

Original review Feb 05, 2025
Who wants to do business with a company that cannot secure their customers personal information? Data breaches are unacceptable by any company.

That is why I have not bought tickets from Ticketmaster since this event. When this happens, you put customers in a very stressful situation having to deal with all three credit bureaus placing freezes or fraud alerts. Then having to remove them when they apply for new loans or credit cards.

You made your customers lives difficult. Why do I wanna work with a company that does that to their customers?
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Resolved
Josh Gonz

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Resolved: Change Phone Number

Contains 1 confidential file for company representatives

I cannot change an old phone number that I had from seven years ago. I need to change it and I don't know it, so I cannot verify it. I also needed to sell tickets, but I cannot do that because your company doesn't allow email verification, which is crazy because phones change all the time and email addresses do not.

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Loss:
$53
Pros:
  • Fast and easy purchase of tickets
Cons:
  • Amount of time it takes to get customer service to answer
  • Only through phone number
  • Promise that i would be called back before the shows due time

Preferred solution: Full refund

Craig M Yuk

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Refund for tickets

Contains 1 confidential file for company representatives

Order number 2900-05**-**03-4524-0

I ordered two tickets to the chiefs game on dec 21. When I went to check in to get the tickets with the Ticketmaster app itjMa failed me checking in and I needed to go through a different way to get my tickets.

I dont think its fare Im paying $86.10 to a company for processing fees when your app doesnt even work and I have to go through different means besides your app to get my tickets just barely making the game. I called customer service and all they said was we cant get you tickets until the day of the game. I paid 411.00 with the understanding your app was superb. My phone is an iPhone 15 top of the line.

I could not understand the customer service rep because she barely speaks English.

I have had a miserable experience and I would like a refund of the processing and service fee. My address is:

Craig McCurry

1806 East 54th street place

Kearney Nebraska 68847

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Loss:
$411
Pros:
  • It is easy to find tickets
Cons:
  • App doesnt work to get your tickets

Preferred solution: Full refund

User's recommendation: Make sure you check to make sure the app works

Thomas A Jpm

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Verified Reviewer

I’ve been trying to sell my tickets on line but the system is failing to complete the request. Gives no indication that sell request has been received. I attempted to go on line and adjust my price re

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Ticketmaster - I’ve been trying to sell my tickets on line but the system is failing to...

I waited for an hour and a half to speak to a customer service representative, and when I finally got someone, I couldn't understand their broken English. I've always enjoyed Ticketmaster concerts, but I have learned a lesson here about early purchases with any chance of cancellation.

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Loss:
$1200
Pros:
  • Great concerts
Cons:
  • No help selling tickets

Preferred solution: Something for my tickets. System has failed to help me sell

User's recommendation: Think twice buying tickets early

Anonymous
map-marker New York, New York

Can’t open tickets

Ticketmaster - Can’t open tickets

Nothing happened no one ever helped me still waiting for a response or for someone to fix the problem. Look at photo attached this is all that happens with the same response.

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About

Related Companies

Live Nation Entertainment, Ticketmaster UK, TicketWeb, Ticketmaster Australia, Ruoff Music Center

Summary

Ticketmaster is considered to be a leading live entertainment ticketing and marketing company in the world. The company was established in 1976. Ticketmaster serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for leading arenas, stadiums, professional sports franchises and leagues, college sports teams, performing arts venues, museums, and theaters. We currently operate in 20 markets worldwide facilitating ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com, one of the largest e-commerce sites on the Internet. The corporate office of the company based in West Hollywood, California.

Ticketmaster also operates 6,700 retail outlets and a global network of call centers.

Ticketmaster reviews and complaints

Ticketmaster is ranked 66 out of 315 in Tickets category

Area Served

USA, Worldwide, Canada, UK, Europe, Asia, Other

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