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Trying to get a refund for reschedule tickets to a concert. $1500 worth of tickets and you cannot contact a human being. You have to go through signing accounts and get approvals even after they canceled and rescheduled the concert making it impossible to attend. Its very frustrating not to have a real human contact especially with the crazy prices and service charges that they charge! What is the service they are providing if you cannot talk to a customer service person when you have a major problem like losing $1500!!

User's recommendation: Try to buy the tickets anywhere but here.

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4 comments
#2183033

I purchased a reserved seat ticket from Ticketmaster for $100 for the Tuba Skinny band show on May 22, 2022 using my debit card. The show venue was then changed to a new location.

It is now General Admission and now costs $27. I cannot reach Customer Service and I cannot get a refund.

#2175090

Going through the exact same thing. I'm trying to get through the email process but it seems like I have to go through 1000 bots that aren't actually addressing my specific questions -_-

#2170968

Very frustrating!!!

#2163415

i agree that you can't talk to a person.

View more comments (3)
Featured
ID
#3444934 Review #3444934 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Loss
$1523
Preferred solution
Full refund
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund due to my child stealing my debit card

Ticketmaster - Refund due to my child stealing my debit card
Ticketmaster - Refund due to my child stealing my debit card
Ticketmaster - Refund due to my child stealing my debit card
Ticketmaster - Refund due to my child stealing my debit card
Ticketmaster - Refund due to my child stealing my debit card
Ticketmaster - Refund due to my child stealing my debit card
Update by user Apr 07, 2022

Need a response ASAP my rent is due

Update by user Apr 07, 2022

I don't have the funds for this underage child to be playing with my phone and stealing my debit card

Update by user Apr 07, 2022

Not far at all haven't heard anything

Update by user Apr 07, 2022

Need to get this fixed ASAP

Original review updated by user Apr 07, 2022
My underage child stole my debit card and order tickets without my knowledge not permission he didn't d not attend the concert I'm a single mother who can't afford to pay for this I struggle with my finical status and paying rent and the price of living I'm highly upset that this could happen I apologize for his behavior it you have any concerns please contact me at 812840**** I don't have the funds to pay for this especially with the economy these days I hope and pray this can be resolved
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ID
#3467367 Review #3467367 is a subjective opinion of poster.
Product
Ticketmaster Concert Ticket
Loss
$132
Preferred solution
Full refund

Refund on one of two purchases.

I ordered 2 tickets for Sarah brightman. The system said there was a problem. So I did it again. Both went through. Im trying to reverse o e if the charges b
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ID
#3609980 Review #3609980 is a subjective opinion of poster.
Preferred solution
Full refund

So bad

Had so many issues and no numbers for customer service worked. I tried ordering form here and I should have known these third party apps dont work. What even is this company.

User's recommendation: Bad.

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ID
#3609971 Review #3609971 is a subjective opinion of poster.
Pros
  • Ordering tickets
Cons
  • No customer service support
  • Cannot speak with the human
Preferred solution
Deliver product or service ordered

Promo and offer codes

Trying to get seats to an event but you have his unlock symbol. All I want to know is where can you get the promo or offer code from.
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ID
#3609942 Review #3609942 is a subjective opinion of poster.
Location
Madison, Mississippi

Trying to buy tickets for Kenny G jazz concert

Nobody helping me with the Kenny G jazz concert tickets to buy I need a number the dates when Kenny G going to have his jazz concert on the waterfront in Camden NJ
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ID
#3609928 Review #3609928 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Cons
  • Customer service is horrific
  • Could get ahold of anyone
Preferred solution
How to buy Kenny G jazz concert tickets for his concert

Exchange tickets and add more to my purchase

All I wanted was to add 2 more tickets to my purchase and I emailed 2 weeks ago, no response at all. Very disappointed. I emailed a few more times and still not response, why?
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ID
#3609927 Review #3609927 is a subjective opinion of poster.
Location
Olathe, Kansas
Pros
  • Never going there again
Cons
  • No customer service support
  • Cannot reach anyone at customer service
  • Just no answer to my question

Wrong seat assignment

Ticketmaster - Wrong seat assignment
Order my tickets through vivid and when transferred to ticket master its the wrong row. My ticket master say its row ZZ and I purchased them at Row AA
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ID
#3609924 Review #3609924 is a subjective opinion of poster.
Product
Vivid Seats Concert Ticket
Preferred solution
Deliver product or service ordered
New Reviewer

Lost tickets

Ups deliver my ticket but is not in my mail box send tru I need you guys do something about my problem

User's recommendation: Send me thru my email.

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ID
#3609776 Review #3609776 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer

Got charged for tickets that I didn't get

Never received my ticket. No email confirmation... nothing. Not really anything else I can say to explain this. It doesn't take 100 symbols.
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ID
#3609757 Review #3609757 is a subjective opinion of poster.
Location
Newport News, Virginia
Loss
$295
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Price

Im just trying to figure out if the two tickets that I want to purchase is 85.00 together why am I totaling out at 238.00 Im confused
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ID
#3609713 Review #3609713 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
I’m trying to purchase

My tickets

Ticketmaster - My tickets
Ticketmaster - My tickets
The email is not letting me accept my tickets that I purchased through ticket master please contact me for details
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ID
#3609643 Review #3609643 is a subjective opinion of poster.
Location
Moreno Valley, California
New Reviewer

To check on the refund of my tickets

Refund on my Celine Dion tickets Concert was canceled. Im supposed to get a refund on my tickets within 30 days of cancellation of the concert
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ID
#3609580 Review #3609580 is a subjective opinion of poster.
Location
Blacklick, Ohio
Preferred solution
Full refund
New Reviewer

No Communication

I have tried on several different occasions to get in contact with your company. I purchased tickets in hopes to see Doja Cat but now she has canceled all concerts and I would like a refund. I cant seem to get in contact with anybody via email customer service number or chat.
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ID
#3609569 Review #3609569 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund
New Reviewer

I called two different numbers first number ring hangup second number just rang for five minutes no answer I don’t know how you can call yourself customer service so no one picks up

I just want to get a ticket one ticket next to my friends at the concert Im an able to read everything on the screen Im not going to purchase a ticket thats not near my friends I was just asking for a little assistance which is impossible because no human being can even help me no one answers the phone there
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ID
#3609563 Review #3609563 is a subjective opinion of poster.
Location
Stanwood, Washington
Preferred solution
Let the company propose a solution
New Reviewer

Want to purchase one ticket where my friends are sitting

I want to purchase one ticket where my friends are sitting at during the concert I just tried calling and all I got was a ring and then a busy signal could someone please possibly call me back 425-870-****
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ID
#3609543 Review #3609543 is a subjective opinion of poster.
Location
Stanwood, Washington
Preferred solution
I would like to talk to a person and not keep typing to everyone please call me back 425-870-2971

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tickets 2

You guys aren't answering the phone, and I am so pissed. *** u guys, go straight to *** Yall are not helpful.
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ID
#3609483 Review #3609483 is a subjective opinion of poster.
Pros
  • Easy
Cons
  • Trash service
  • Fraudulent
  • How they accept payments without proper id
Loss
$290
Preferred solution
Full refund

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