Ticketmaster
Ticketmaster Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster has a 1.5 star rating from 7,573 reviews, 14% would likely recommend; reviews note 87% unfavorable and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect convenience of purchasing but prepare for account and delivery issues.
- Many Ticketmaster reviews highlight slow or unresolved refund and verification requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, refunds, cancellations, and locked accounts.
- Issues with ticket delivery, verification deposits, and long hold times.
Positive Feedback
Some customers report quick resolutions and helpful agents; purchasing convenience is noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster has a 1.5 star rating from 7,573 reviews, 14% would likely recommend; reviews note 87% unfavorable and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect convenience of purchasing but prepare for account and delivery issues.
- Many Ticketmaster reviews highlight slow or unresolved refund and verification requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, refunds, cancellations, and locked accounts.
- Issues with ticket delivery, verification deposits, and long hold times.
Positive Feedback
Some customers report quick resolutions and helpful agents; purchasing convenience is noted.
Media from reviews
![Ticketmaster - [PERSON_NAME] quería devolver unos tickets que...](https://cdn0.opinion-corp.com/review-media/pictures/2026/06/01/ticketmaster_person-name-queria-devolver-unos-tickets-que-202606017237280_73ff-medium.png)
![Ticketmaster - I was threatened by a staff member [PERSON_NAME].](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/12/ticketmaster_i-was-threatened-by-a-staff-member-nina-202605127209762_870c-medium.jpeg)
Compton, California
Cambios en mis boletos
Me cambiaron mis boletos de fecha sin consultarme y para esa fecha, yo no los quiero. Los quiero para el 13 ***, sábado, por eso fue que los compré.
User's recommendation: Lean muy bien los términos y condiciones para que no pasen lo mismo que yo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Coral, Florida
[PERSON_NAME] quería devolver unos tickets que...
- Refund request for three tickets to a concert that never occurred, purchased nearly two years ago, and the money has not been refunded.
![Ticketmaster - [PERSON_NAME] quería devolver unos tickets que...](https://cdn0.opinion-corp.com/review-media/pictures/2026/06/01/ticketmaster_person-name-queria-devolver-unos-tickets-que-202606017237280_73ff-gallery.png)
[PERSON_NAME], quería devolver tres tickets que compré hace 2 años casi. Quería darle tiempo para ver si me lo devolvían o algo.
Los tickets son de un concierto en [GEOGRAPHIC_DATA][PERSON_NAME] de [PERSON_NAME], concierto que nunca ocurrió, y quería un reembolso porque ya estoy cansada de esperar y esperar. Ni me reembolsan el dinero ni cancelan las entradas, o sea, las entradas salen como pendientes, pero en realidad estoy aburrida de esperar y quiero el dinero. Estoy muy disgustada porque se supone que un concierto que no va a pasar tienen que cancelarlo o algo, porque yo no tengo culpa de lo que haya pasado y no debería perder ese dinero así por así. Yo sé que fue hace mucho tiempo, pero lamentablemente yo no tengo nada que ver con eso.
Gracias, espero respuesta o estaré llamando hasta quedar complacida. Gracias.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gwynn Oak, Maryland
I was threatened by a staff member [PERSON_NAME].
- Purchased 2 Camden Yards tickets for May 9; did not use them.
- Staff were disrespectful; a supervisor (Nala) involved and threats with a bat.
![Ticketmaster - I was threatened by a staff member [PERSON_NAME].](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/12/ticketmaster_i-was-threatened-by-a-staff-member-nina-202605127209762_870c-gallery.jpeg)
I purchased (2) tickets for Saturday May 9, 2026 game. But when I got down to [GEOGRAPHIC_DATA] traveling from [GEOGRAPHIC_DATA], Md.
after paying so much to get to the [GEOGRAPHIC_DATA] I went through the line I had a bag that had a pillow a blue [PERSON_NAME] jacket, & my meds. After the check point the older man went to talk with somebody. That somebody was a little young girl. When she started talking to me I asked for her supervisor or manager because she was being disrespectful from the beginning of her conversation to me.
She started sending all kind of people to me even a female cop. I asked the cop was she the manager or supervisor she answered no. Then I said to the cop that we didnt have anything to talk about. So the supervisor came @ last but she just went on what she was told by [PERSON_NAME], & her name is [PERSON_NAME].
I stayed between the numbers 8, & 42. I did go to the lockers but the lady there said that she was close after trying to get my card to work so that I could put my belongings in one of them..I sat on the outside wall listening to the game as well as RB artist [PERSON_NAME]. [PERSON_NAME] went to leave for the day but looked over @ me in she start cussing 
me out an shaking her little baseball bat @ me making threats that she was going to beat my ass with that bat. I told her that she wasnt about that life twice.
She finally went around the wall of the stadium.to the light rail. I went to the open gate, & reported her to her supervisor [PERSON_NAME] in the green shirt. I paid $93 Ninety- Three Dollars, & some change for my (2) tickets that I never use. Im so disappointed with the staff @ [GEOGRAPHIC_DATA].
I been coming to the games since I was a little girl, Im 62 yrs. old now.
I dont take threats lightly @ all. I dont appreciate how I was treated.
User's recommendation: Becareful put on the full armor of God. That you will sustain even when you face the enemy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Haven’t gotten ticket
Never received my ticket to the Knicks vs Cavs playoff game 3. Called and kept getting passed on to other customer service representatives before connection was lost and they never called back.
Sent numerous emails and no response.
I need a refund plus credit for wasting $300 on the hotel(out of [PERSON_NAME]). They also need to ban that reseller.
- Bad customer service
Preferred solution: Full refund
User's recommendation: Go to SeatGeek instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Purchased a ticket with confirmation and seat, but access was refused.
- Ticket office couldn't help, and I had to buy another ticket.
Was unable to get access to the concert 
it was very frustrating to have that experience like that I have purchased the ticket and have the confirmation number seat number and number despite of that they still refused my access this actually my sad eyes 
.even the ticket tickets office couldn't help me out 
.was really disappointed and I had to purchase another ticket toget access
User's recommendation: Accept ticket number and email purchased the ticket and name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't find my tickets for carbi B online
- I ordered Cardi B tickets online with Ticketmaster last year.
- I didn't receive any tickets in the email and I'm worried about losing money.
I really don't know what happened, but last year I ordered Cardi B tickets online with Ticketmaster, and I don't see any tickets in the email. I don't want to lose any money because I didn't receive any Cardi B tickets.
- Cons
Preferred solution: Full refund
Denton, Texas
REEMBOLSO BOLETOS
NO SE AH RESUELTO
NESECITO UN REPRESENTANTE EN ESPAÑOL..POR ERROR DE DEDO..SE PUCARON 5 BOLETOS Y YO NESECITO SOLO 3 .
Preferred solution: Full refund
User's recommendation: Aun no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Unable to purchase additional tickets
- The agent is helping with extra tickets, but I shouldn't pay the difference.
- The line disconnected twice, forcing me to repeat my story.
Agent is still assisting to purchase additional tickets.i have been on the phone with the agent for over an hour. My call [PERSON_NAME] disconnected two times and I had to start over with my story .
It has been exhausting. I think I should not have to pay the difference with two tickets.The web site for Ticketmaster is unclear that single tickets can only be purchased by individuals who have different addresses. My son lives with me and my husband.
This should not interfere with a ticket purchase. This [PERSON_NAME] has interfered with my experience of seeing [PERSON_NAME].
- There are no pros
- Poor access to communication
Preferred solution: Price reduction
User's recommendation: Finalize what has been done to help customer before ending call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
Refund , couldn’t get in show.
We couldnt get in ! We were sent to several gates that redirected us .
Had to park a 20 min walk away . When we got to the gate the guards said there was no one to scan our tickets and let us in . This was more than an hour before the show ended .
I have the tickets in my wallet that were never scanned . Very upset .
- Convenient and professional
- Hard to contact and get issues resolved
Preferred solution: Full refund
User's recommendation: Plan and investigate the venue ahead of time . Get familiar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reading, Pennsylvania
Can’t access tickets
- App showed no events despite email confirmations.
- A representative diagnosed the issue and guided me; tickets now show in the app.
My app told me there were no events, even though I had email confirmations for the two shows I purchased. After going through the help recommendations, I still couldnt get them, so I had to call and talk with a live person.
She was excellent! She told me what the problem was and then walked me through the whole process and my tickets now show in the app.
User's recommendation: Try the online recommendations, but if no resolution, call their customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStyx concert tonight
Still have not received my VIP packages. Paid around $600 for tickets and still haven't received my VIP packages. Very disappointing.
Preferred solution: Would like my vip packages
That would be nice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI supose to get my reimbursement for my 5 tickets haiti vs peru still don't receive it yet cause when I get to the game my ticket didn't work it take almost 75 minutes to fix the ticket from ticket ma
It wasn't a good experience at all please I need my reimbursement for my 5 ticket it take u almost the entire game to fix my ticket ,iam fileus eliscar *** I need my money back
.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Spurs tickets and.how.much
Spurs tickets and how much
Please call me or text me to let me know if there are any tickets still available for the San Antonio Spurs and the New York games in [GEOGRAPHIC_DATA].
I would certainly appreciate it!
Thank you very very much!
- I do not know yet
Preferred solution: Spurs tickets
User's recommendation: Don' t know yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeposit verification not working
They hung up on me, also none of their advertised phone numbers work. I need to get paid money Ticketmaster owes me.
They hung up twice and have not tried to call back. This appears to be fraud.
- Fast purchase of tickets
- Cannot get my money for tickets sold
Preferred solution: My ticket sale proceeds of around 209.00
User's recommendation: Do not use ticketmaster
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get my checking account verified
They hung up on me. I could not get my 2 deposits verified, so I can get paid.
They owe me around $240.00. Also, none of their phone numbers work anymore!
- Fast ticket purchase
- Cannot get payout
Preferred solution: My deposit for tickets i sold
User's recommendation: Never use ticket master
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnlock my account
Ticketmaster has locked me out of my account. I have tried several times to contact you and correct the issue. Ticketmaster refuses to help me.
- No access to a live customer service rep or purchased tickets
About
, , , ,
Ticketmaster is considered to be a leading live entertainment ticketing and marketing company in the world. The company was established in 1976. Ticketmaster serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for leading arenas, stadiums, professional sports franchises and leagues, college sports teams, performing arts venues, museums, and theaters. We currently operate in 20 markets worldwide facilitating ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com, one of the largest e-commerce sites on the Internet. The corporate office of the company based in West Hollywood, California.
Ticketmaster also operates 6,700 retail outlets and a global network of call centers.
Ticketmaster is ranked 77 out of 382 in Tickets category
USA, Worldwide, Canada, UK, Europe, Asia, Other
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