Ticketmaster

I followed all suggested protocols on Ticketmaster's website to confirm the tickets I purchased were valid. I also immediately validated in chat with Ticketmaster that the tickets were valid and I was safe to make travel arrangements. On July 12, I was told explicitly in writing that my tickets are legit.

On July 15, I spoke with an agent who confirmed my tickets are legit and valid. I was concerned due to the disappearance of the barcode in my app, so I asked if he could explain the error with the barcodes and was transferred to another agent who was incredibly unhelpful and told me the tickets had been surrendered. I did not surrender the tickets. She told me I need to contact the original owner, whom I do not know and repeatedly interrupted me when I desperately asked for help, details or clarification. Ticketmaster's policy is that only the most recent ticket holder (transfer) holds a valid ticket, so how were mine taken without my knowledge? I was never warned about this possible loophole; nor does your website warn about the possibility. Ticketmaster's site explicitly states once tickets are transferred, the original owner no longer has access and their tickets are no longer valid.

My tickets were purchased legitimately according to all guidelines and recommendations provided by Ticketmaster and then validated by Ticketmaster multiple times before being stolen from my account. This is fraud and it’s being legalized and allowed by Ticketmaster. Ticketmaster is perpetuating a new scam where sellers are able to transfer real tickets, collect real money and then falsely report them as stolen to get to keep both! Ticketmaster is aware of the scam, doesn't advertise or warn about it, and won't protect you as a fair and honest consumer.

To add, I received a letter in the mail today that my account was affected by a data breach. Is that related to this issue? Did this cause all of the chaos in my account? I can't get anyone at Ticketmaster to answer this for me. I have the letter in hand and screenshots of all written correspondence and can provide to anyone who needs it to get this resolved. Ticketmaster will only provide fair service if you purchase via their resale platform ensuring they are paid fees twice for the same ticket. They are doubling down on the monopoly they have over the industry. It was impossible for me to get a ticket via their platform during the presale disaster and now it's equally impossible for me to even get one paying astronomical prices via resale because I'll never have a guarantee they won't allow the original seller to take it back.

Ticketmaster continues to give me mixed information and misinformation with some agents still claiming my tickets are valid! One representative said she escalated this for supervisor help and the next agent said that request was never made. I need legitimate tickets reissued in a safe way that will not be able to be surrendered without my permission or completely new tickets issued. I am even happy to purchase new tickets at a fair price.

It is unfair and unethical for Ticketmaster to say 'I can assure you your ticket is legit' (their words not mine, see screenshot) and then go back on that with no warning and at no fault of mine!

Who wants to do business with a company that cannot secure their customers personal information? Data breaches are unacceptable by any company.

That is why I have not bought tickets from Ticketmaster since this event. When this happens, you put customers in a very stressful situation having to deal with all three credit bureaus placing freezes or fraud alerts. Then having to remove them when they apply for new loans or credit cards.

You made your customers lives difficult. Why do I wanna work with a company that does that to their customers?

I purchased tickets for the NCAA D1 Men's Ice Hockey Toledo Regional - All Session. The order number is #20-3****-DET.

There was a code, HOCKEYWEEK, for a $10 discount on each Regional ticket purchase. However, when I went to checkout, the HOCKEYWEEK code was not accepted. I entered the code several times, but it was still not accepted. Your site stated that it was an invalid code.

I purchased the tickets before they were sold out in the section I wanted. I called Ticketmaster yesterday (2/18/2025). Your representative said that since I had already purchased the tickets, Ticketmaster would not honor the HOCKEYWEEK discount code on the Regional tickets. I explained that the Ticketmaster website would not honor the code even though Ticketmaster advertised the $10 ticket discount for each hockey regional.

Your representative said there was nothing he could do since I had already purchased the tickets. I am just looking for Ticketmaster to honor their $10 discount as advertised.

I often go to Ticketmaster to purchase my entertainment tickets. Ticketmaster partnered with *** Show promoter for a show in Philadelphia called *** Show.

The flyer named a variety of artists. Two of the artists did not show (ticket holders were not made aware), and the headliner of the show was the first to perform. Of course, there were other occurrences that made this show so unorganized. However, when I contacted Ticketmaster to share with them that I purchased three tickets for $600 and something needed to be done, the customer service representative shared she could not assist.

I told this lady I had video-timed proof that the headline artist went on first. She told me she was informed he went on last and she was sorry. Money is hard to come by these days, and this was truly unprofessional not to be able to compensate at least the service charges.

Ticketmaster does not stand by what they claim, which is that they appreciate their customers. I have proof of purchase and was unable to upload it, shaking my head.