Ticketmaster

I followed all suggested protocols on Ticketmaster's website to confirm the tickets I purchased were valid. I also immediately validated in chat with Ticketmaster that the tickets were valid and I was safe to make travel arrangements. On July 12, I was told explicitly in writing that my tickets are legit.

On July 15, I spoke with an agent who confirmed my tickets are legit and valid. I was concerned due to the disappearance of the barcode in my app, so I asked if he could explain the error with the barcodes and was transferred to another agent who was incredibly unhelpful and told me the tickets had been surrendered. I did not surrender the tickets. She told me I need to contact the original owner, whom I do not know and repeatedly interrupted me when I desperately asked for help, details or clarification. Ticketmaster's policy is that only the most recent ticket holder (transfer) holds a valid ticket, so how were mine taken without my knowledge? I was never warned about this possible loophole; nor does your website warn about the possibility. Ticketmaster's site explicitly states once tickets are transferred, the original owner no longer has access and their tickets are no longer valid.

My tickets were purchased legitimately according to all guidelines and recommendations provided by Ticketmaster and then validated by Ticketmaster multiple times before being stolen from my account. This is fraud and it’s being legalized and allowed by Ticketmaster. Ticketmaster is perpetuating a new scam where sellers are able to transfer real tickets, collect real money and then falsely report them as stolen to get to keep both! Ticketmaster is aware of the scam, doesn't advertise or warn about it, and won't protect you as a fair and honest consumer.

To add, I received a letter in the mail today that my account was affected by a data breach. Is that related to this issue? Did this cause all of the chaos in my account? I can't get anyone at Ticketmaster to answer this for me. I have the letter in hand and screenshots of all written correspondence and can provide to anyone who needs it to get this resolved. Ticketmaster will only provide fair service if you purchase via their resale platform ensuring they are paid fees twice for the same ticket. They are doubling down on the monopoly they have over the industry. It was impossible for me to get a ticket via their platform during the presale disaster and now it's equally impossible for me to even get one paying astronomical prices via resale because I'll never have a guarantee they won't allow the original seller to take it back.

Ticketmaster continues to give me mixed information and misinformation with some agents still claiming my tickets are valid! One representative said she escalated this for supervisor help and the next agent said that request was never made. I need legitimate tickets reissued in a safe way that will not be able to be surrendered without my permission or completely new tickets issued. I am even happy to purchase new tickets at a fair price.

It is unfair and unethical for Ticketmaster to say 'I can assure you your ticket is legit' (their words not mine, see screenshot) and then go back on that with no warning and at no fault of mine!

I felt like it was important that the customer service individual that I was talking to he did kind of but basically resolve my problem and told me I had to call the customer service within the next 3 days or within the next 5-7 days so I asked him if it would be okay if I called within the next 3 days Saturday so basically gave me a good feedback to where I felt comfortable with the situation that I was in with my tickets being erased from my email address and so I felt like there is hope by getting these Iron Man tickets for October the 18th 2024 it is very important that I go to this concert because it means the world to me that I bought these tickets they were there's a mean why I bought them because I seen Iron Man back in the '80s with Saxon and fast way at the Salt Palace in Salt Lake City Utah so this is like a reunion for me for me to have these tickets and take a good friend of mine with me to go see this show so that's why I put so much interest in time by retrieving my tickets again in my email thank you so much Ticketmaster have a great day Robert Benjamin

Hello. I purchased 2 tickets on StubHub on 8/24/24 for an event on 9/21/24 in Scottsdale, AZ. After purchasing the tickets, the StubHub app said to access my tickets on Ticketmaster. So, I signed into my TM account and accepted my tickets - they were then in my account (I have screenshots). Then, on 9/3, I tried to sign in to TM to view more event details and was unable to sign in to my account. I contacted TM fan support to tell them I couldn't sign in and was told someone would contact me in 3-5 business days.

On 9/11, I received an email stating that I could now access and sign into my TM account. I signed in and my tickets were no longer there! Yesterday, 9/12, I called TM to find out why my tickets were no longer in my account and the representative placed me on hold to research. He then said that the original buyer of the tickets requested a refund from TM for their original ticket purchase and TM issued a refund to the original buyer and cancelled my tickets!! (Recorded call). How is this possible? How can Ticketmaster give a refund when that person no longer owned them because they were sold to me and were transferred and accepted into my Ticketmaster account?! Also, I thought there were no refunds unless the event was cancelled, and the event was not cancelled. It just doesn't make any sense! They said I needed to contact StubHub for a refund. I told them I don't want a refund, I want my tickets back because I have non-refundable flights and hotel accommodations because the event is out of state.

So, I called StubHub and was told that my tickets were valid when I purchased them on StubHub, and I was able to claim them, and they were transferred into my TM account. I accepted them and saw them in my TM account so, TM must have issued the original buyer a refund after that!

Why would TM issue the original buyer a refund when the original buyer no longer owned the tickets? TM obviously made a mistake when issuing a refund to the original buyer and that is their error!! I need my tickets back from Ticketmaster or comparable seats because they stole my tickets out of my account!

On top of all of this, you would think they would have notified me when they cancelled the order and took my tickets – not a word! If I hadn't logged in to view details about the event, I would not have even known until after taking my flight, checking into the hotel, getting ready, and getting to the venue!

Please help me resolve this today or I will be forced to file a complaint with BBB and potentially pursue legal action. I appreciate your immediate attention to this matter. Thank you!

I bought 5 tickets for the Foo Fighters show in Denver for my kids that were coming out to visit me but Frontier cancelled their initial flight the day before the concert & then their next day flight was majorly delayed & they did not arrive in Denver till 130am on Sunday morning after the Foo Fighters show had ended. I did go to the concert but was hoping to get 4 tickets to another show for them 4 in Camden NJ & have some dates & shows they wanted to go to since we paid for this one but 4 of the 5 tickets went unused & I did everything I could to reach out to you all prior to this show as well as sell the 4 tickets but did not have luck with either. Please can someone call

Me @ 609-458-**** thank you kindly!

Emmett Phillips

Dear Sir/Madam!

I am writing in regards of tickets.

We have just purchaised 9 tickets to the Los Angeles Rams vs. Minnesota Vikings game on October 24.

Since we are a travel agency, we purchaised these tickets for a group of clients of ours. These clients are immensly important and are from a well renowned firm, and they are attending a very important conference.

Given this, dowloading said tickets to either apple wallett or google wallett isn't a solution, because we are not able to send the tickets to the clients in such way.

Can you please, send us the tickets in a form that we can forward to the clients.

We have had previous issues as well regarding tickets purchaised through Ticketmaster, and it is rather difficult to provide tickets to our clients because of this.

Thank you in advance.

Kind regards,

Judith Darai-nagy

Smart Travel

Fraudulent charge to my credit card 8/20/24 for $471.21 plus $46.00 charged for Allianz Event Insurance 8/19/24. Multiple calls to Ticketmaster including nearly 30 minutes on hold at a time plus being hung up once and being transferred to a French language voicemail to start the call all over again after asking the agent for a supervisor.

Was told on 9/17 (Saif?) that the matter would be handled and I would receive a call within 48 hours from the Fraud Team and that the amount would be credited back to my credit card to which it was charged. No one could find any activity in my Ticketmaster account, which has been dormant for years. I was given a reference number:

Ref # 5022****

I received no call or refund 72 hours later. After 2 calls to Ticketmaster, requiring nearly 1.5 hours of my time on hold, repeating my information, asking for a supervisor and being placed back on hold then to a restart of voicemail, and being told to wait again not 1-2 days but another 3-5 days, while in the meantime I need to pay my credit card nearly $500 that I do not owe, I was finally able to speak with an agent (VAISHNAVEE) who was more courteous and informed that she found the reference for my claim and that she escalated the matter to 'urgency', promising that I would receive a call back today (9/20) and that the matter should be resolved in 24-48 hours (still too long to avoid my having to pay what I do not owe).

This type of invalid charge has been reported by others online as well.

I seek a complete refund, including the Allianz charges that Allianz would not reverse without my mailing them copies of my credit card statement that contains information that they are not entitled to.

I also hope that Ticketmaster will massively improve its customer service! One more comment: I do not object to use of offshore agents, but they should be tested for the ability to speak clearly enough to be understood by callers.