Ticketmaster Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster has 1.6 star rating based on 10637 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Ticketmaster to a friend or colleague.
- Rating Distribution
Pros: No pros, Convenience of purchasing, Easy to buy tickets.
Cons: No customer service, Customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster has 1.6 star rating based on 10637 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Ticketmaster to a friend or colleague.
- Rating Distribution
Pros: No pros, Convenience of purchasing, Easy to buy tickets.
Cons: No customer service, Customer service, Poor customer service.52% of users think that Ticketmaster should improve its Customer Service.
42% of users say that they won't use Ticketmaster in the future for similar services or products.Recent recommendations regarding this business are as follows: "NOW I DONT TRUST UNIVERSE. I’m considering repurchasing my tickets.", "0", "They never get back to you. As of right now there has been no communication", "Avoid Ticketmaster all cost. They are a scam company. There are multiple lawsuits against them and investigations by the U. S. DOJ and the Congress.", "Do not expect any help".
Most users ask Ticketmaster for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































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Verified ReviewerYou have my money I have no tickets
- All kinds of trouble
Preferred solution: Full refund
User's recommendation: Stay away
Where's my tikets?
Preferred solution: Found my tikets
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ticketmaster and their despicable practices
I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets.
And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.
This is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers.
Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible.
Customers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud.
BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction.
User's recommendation: I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund. This is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers. Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible. Customers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud. BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction.

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The seating chart was not reflective of the view from the actual seat. Based on the online chart I should have had a clear view to the stage however, the view was completely obstructed!
I was unable to see the show and was told by guests services to take a picture and report it to ticket master because they were unable to support with seat changes nor refunds on site.
We are unable to park in the lot that we paid for due to no spots and no parking attendants validating parking. I absolutely love Beyoncé her talent is undeniable however, the experience was not good at all. To top it off, there was a fight at the start of the show where my niece and I were hit, pushed, and shoved by other concert-goers and stadium security.
We managed to escape without serious injuries. As you can see in the video I am the person that escaped with the red hat on.
Preferred solution: Price reduction

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPregunta por unos tickets
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Payment
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant refund
Preferred solution: Full refund
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Verified Buyer |I CAN'T TALK TO ANYONE ON ANY TELEPHONE NUMBER

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait and Switch - scammed me out of money
I received an email notification for a show with a band I like playing on a certain date, so I bought tickets and parking.
Then 2 months later, I get an email notification for a show listing for that same band I like but it's on a different date.
I checked and that band was not removed from the show for the tickets I had purchased.
Ticketmaster will not exchange or refund my money because I didn't have ticket insurance.
I can't sell the tickets because it is a US show and I'm in Canada. I basically lost $200 CAD because of this bait and switch.
I will NEVER buy tickets to a show from these guys ever again. Not worth it.
My refund (or even exchange to the new date!!) request is for reasons that were totally out of my control.
Preferred solution: Full refund
User's recommendation: AVOID TICKET MASTER !!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe have requested to transfer our tickets to seats which were originally more expensive than the ones we purchased but are now cheaper but in a better position for viewing for our young daughters
Preferred solution: The seats we have requested even though our original tickets were $407 each and the requested change seats are $358 each. We even stated we didn’t want to be reimbursed for the difference between tickets we would just be happy for the change
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraude
you sell me stones ticket for a different price from the site. The site announced the tickets for more or less US300 each.
I bought 4. But the site charged me for U$1614 each. I though i was some kind of fraud and cancelled my card. i contact the support center but they dont understand.
I tried to sell the tickets at ticketmaster and i only can sell for the price the ticketmaster announced me - about U$300 each ticket. So how you sell me a ticket for U$1614 and a day later say the same ticket costs U$300? Who is this money going to? I have profs (prints and receipts) and as long as i know if you announce a ticket by a price you must honer the price or give me my money back.
The card used to buy the tickets was the visa final 0214 but i have alread canceled this card, i want
1) cancel the order
2) if it is not possible a parcial refund
3) if none of above is possible i want to be able to sell my tickets, at ticketmaster, for U$1614 or more, each. The ticketmaster only alow me to sell my tickets for U$300 each.
- Prejudice against non american
Preferred solution: Full refund
User's recommendation: complain - they do what they want with the costumers
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Verified ReviewerRefund for tickets sold

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Verified ReviewerThey double sold the same tickets
Bought tickets to the cavs vs magic game 2-24-24. I found out at arrival I had to transfer tickets to the seat geek app to use.
While at the counter getting help from the cavs box office, I was told my tickets were already scanned / used. I then spent ah hour on the phone with ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office.
2 hours already wasted.
I didnt get a call back the next day so I called again. I was transferred twice and then another rep told me a case was never even filed the day before. She literally nid nothing at all. New rep was just as bad, but gave me a ticket #.
Wouldnt transfer me to a supervisor, zero attempt to help. Their platform allowed a seller to double sell the tickets. Their platform helped them scam me and they will not do anything to help. I will no longer use ticketmaster and I urge everyone to take their business elsewhere.
I will have to file a credit card dispute it appears. Stay away from this company for the fact that their service is trash if not for the fact it isnt a safe platform either.
last picture is the phone of the person that also bought the seats. I spoke to him, he let me take a pic of his seat order.
- Got scammed
Preferred solution: Full refund
User's recommendation: AVOID AT ALL COSTS!!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund denied
- Used to work to buy tickets
- Did not tell about time change
Preferred solution: Full refund
User's recommendation: Don’t buy through ticketmaster
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed
Preferred solution: Full refund
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Verified BuyerNo poder asistir por accidente
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No refund received
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All of these things can happen at any time, anywhere a mob congregates. The venue cannot prevent it and certainly the ticket seller is not involved.
The problem is the audience and the type of persons attracted to that type of entertainment.
To be fair, the tickets should have stated "obstructed view" (they used to) but the behavior in the jungle of an audience is not their fault. Lay down with dogs, get up with fleas.
How do they get away with this ***