Ticketmaster

Hello, We are from New Brunswick and travelled to Vancouver to take my twin daughters to see Drake on their 17th birthday, Monday August 28. This was a huge deal, as we had flown across the country to make it happen . You can imagine our disappointment to be informed at the last minute that the concert was being postponed until Wednesday August 30. We were unable to attend on the reschedule date as our return flight was on August 29. Our tickets cost $1688. At that point, I started trying to figure out what to do about the tickets. The Ticketmaster site said if the tickets were refundable, there would be a button on screen. There wasnt. I tried to resell them on the Ticketmaster site, but they did not sell. When I contacted Ticketmaster customer service, I was told that the event organizer, Rogers Arena, had not authorized refunds for the event. This is unacceptable. We purchased tickets, very overpriced tickets, to an event that was canceled at the very last minute due to technical difficulties at the venue. We were unavailable to attend when the event organizer rescheduled. This is no fault of ours. I would ask that someone please contact me ASAP to arrange for a refund of our tickets so that we can at least buy our daughters something else for their birthday, since they missed out on seeing the concert. Looking forward to a positive outcome. Thank you, Tanya Harris Phone: 506-260-**** Tanyaharris1@***.com

Heres what I want to say to them through email!: Hello, I am emailing you concerning the problem with the tickets that happened to me. Nearly 2 weeks ago, I was on the Ticketmaster app and noticed the pricing on the few Dolphins games such as Dolphins Vs Titans, Panthers, and others that had shown the pricing of $7.00 each ticket for lower bowl section. Mind you, I did get out of the app and returned back in numerous times and it still showed the $7.00 for the seats I had saw the first time. So I had sent through the steps for payment and it was granted. I have the screenshots here where it shows the prices I had paid in total to know that I wouldnt be making this up. Yesterday, I checked my bank statements on my app and it showed that the ticket prices were refunded. I then checked on Ticketmaster and it showed that they were voided. To be fair, at least they were refunded instead of losing money and just had the tickets voided. I understand that. But the fact of the matter is that the price was released to the public for ticket buyers to see and had went ahead including myself to order those tickets that said $7.00 for sections 121 & 122 for the Dolphins Vs Titans & Dolphins Vs Panthers games I had purchased from. However, I havent received an email regarding the situation. What if I was at the game and was told they were denied. This couldve happened to me and to anyone else. I think its upsetting how you Ticketmaster didnt honor my tickets and left it alone. It was your fault that this happened. It shouldve been left alone and made sure to not allow this type of situation to occur ever again. You are suppose to honor the customer even when they are presenting you facts and evidence behind their situation to back it up, which is what Im doing here in this email. I would like for you to please honor my tickets for me, because this was posted legitimately. The occasion for one game was for my fathers birthday and the other was for my graduation. I had looked forward to attending these games and to make memories with my family and friends. Please honor these tickets to me as a customer and make sure to avoid this from happening again. Improve any algorithms when it comes to pricing issues. I spoke to customer support and they didnt do anything to honor my request. So please honor my request and avoid this from happening again. Thank you! -David A. Salomon