Ticketmaster Reviews and Complaints
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Customers don't like
- Customer service
- Not taking responsibility
- Shifting blame
Customers like
- Lawsuit
- Yes i did get the tickets i ordered
- When the show was over leaving was easy
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I had two tickets up for resale and one day lowered the price. Within SECONDS, instantly really, the tickets sold at my reduced price! I thought Ticketmaster didn't allow bots? I'm naive. Then, to rub salt in the wound, within minutes the tickets were back up on...
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Company wrote 0 public responses to the review from Nov 16.
Back in Sept, two friends and myself purchased Drake tickets from someone we knew, exchanged money via cashapp and they transferred the tickets to my friend’s Ticketmaster account. The day of the concert, the fraud dept calls and tells us that they are canceling our...
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Company wrote 0 private or public responses to the review from Nov 15.
I bought a Home Game 1 ticket to the Colorado Rockies game on Thursday October 4th in case they won the division. I purchased the tickets on Wednesday September 26th. At the time there were 4 Home games listed because the division between the Dodgers and Rockies had...
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Company wrote 0 private or public responses to the review from Oct 10.
I didn't like
- Return exchange policy of platinum most restrictive of all
This is the second time that Ticketmaster misrepresented/switched where the seats I purchased actually were. At this weekends Kansas show at Heinz Hall, I had purchased tickets on the website in row J 10 rows off the pit. The seats I was delivered were in row DD the...
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Company wrote 0 private or public responses to the review from Oct 08.
I liked
- Being able to shop online
I didn't like
- Deception of purchase
Ticketmaster is engaged in fraud. A class action must be manifest. Ticketmaster has defrauded customers out of thousands or even millions. Myself and others recently found out about an Odesza concert in the Dallas area. We were hyped, they've never played here before....
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Company wrote 0 private or public responses to the review from Oct 04.
I sold tickets I purchased from ticketmaster through the company. I have not received my money despite numerous calls, conversations and emails. Every customer service representative claims to not be trained in how to do, puts me on hold for again and again and again...
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Company wrote 0 public responses to the review from Sep 29.
Product
Ticketmaster - Question about my charge
Wrong number to talk to someone
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 21.
Purchased two tickets for the Bruno Mars concert for my daughter. Since Cardi B. will not be appearing (who is the main artist that she wanted to see), we wanted a refund of the tickets. I was told that I had purchased "resale" tickets which I was not aware of. This...
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Company wrote 0 private or public responses to the review from Sep 15.
YOU HAVE PISSED OF THE WRONG CUSTOMER I WILL TELL YOU THAT RIGHT NOW!FIRST OF ALL I DID NOT KNOW THAT THE TICKETS I PURCHASED WERE RESALE TICKETS. THEREFORE, I COULD NOT GET MY REFUND OR AND EXCHANGE BECAUSE OF THE TICKETS BEING RESALE. SECOND OF ALL, TICKETS FOR...
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Company wrote 0 public responses to the review from Sep 11.
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Similar to Ticketmaster
They have a voucher for a buy one get one free ticket for the circus. I called bc the website was not honoring it, their lines were busy and told me to call back, not even a hold option. I called a few times throughout the day same message. I finally emailed them and...
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Company wrote 0 private or public responses to the review from Aug 29.
I liked
- Shows i see
I didn't like
- Customer service
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I have purchased numerous concert tickets through TM. It is ALWAYS evident when you are purchasing resale. You just didn't notice it.