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William P Dba

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You have my money I have no tickets

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Ticketmaster - You have my money I have no tickets
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You have my money I don't have any tickets only 50 dollar parking pass. I want all my money back to include parking fee 241.00 you owe me not to mention the half tank of gas.
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Loss:
$241
Cons:
  • All kinds of trouble

Preferred solution: Full refund

User's recommendation: Stay away

Ferney R

Where's my tikets?

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Franci was very kind, because a dont talk english and he help me found my tiket for see Nicki Minaj PF2
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Preferred solution: Found my tikets

Elaina H

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| map-marker City Of Saint Peters, Missouri

Ticketmaster and their despicable practices

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Ticketmaster and their despicable practices
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I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets.

And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.

This is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers.

Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible.

Customers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud.

BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction.

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User's recommendation: I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund. This is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers. Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible. Customers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud. BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction.

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Starr W Xhf

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Refund

The seating chart was not reflective of the view from the actual seat. Based on the online chart I should have had a clear view to the stage however, the view was completely obstructed!

I was unable to see the show and was told by guests services to take a picture and report it to ticket master because they were unable to support with seat changes nor refunds on site.

We are unable to park in the lot that we paid for due to no spots and no parking attendants validating parking. I absolutely love Beyoncé her talent is undeniable however, the experience was not good at all. To top it off, there was a fight at the start of the show where my niece and I were hit, pushed, and shoved by other concert-goers and stadium security.

We managed to escape without serious injuries. As you can see in the video I am the person that escaped with the red hat on.

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Loss:
$1200

Preferred solution: Price reduction

2 comments
Guest

All of these things can happen at any time, anywhere a mob congregates. The venue cannot prevent it and certainly the ticket seller is not involved.

The problem is the audience and the type of persons attracted to that type of entertainment.

To be fair, the tickets should have stated "obstructed view" (they used to) but the behavior in the jungle of an audience is not their fault. Lay down with dogs, get up with fleas.

Dominyk Zbh

How do they get away with this ***

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German P Vvl

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Pregunta por unos tickets

Ticketmaster - Pregunta por unos tickets
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Hola yo compre 2 boletos para los temerarios para el viernes 11 de octubre. en la app de ticketmaster aparece que es para el viernes 11 pero en la app de AXS me mandaron los boletos para el sábado 12 de octubre yo nesecito mis boletos para el viernes 11 por favor gracias
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Arita Jqg

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| map-marker Gateshead, Gateshead

Payment

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Iv had apayment for 80.00 taken from my account from which I 3as told wasent successfully as my email or address was not on there payments so my husband paid by he's card now iv noticed a second payment has been taken from my account I would like my money back please.
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Sarah W Ttg

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Want refund

Ticketmaster - Want refund
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My husband bought an extra ticket for BBC Earth Experience but had a ticket already. This was on 3/08/23 and was promised he would be refunded. He is elderly and checking our bank statements I can see he has not been refunded. His ticket No719702****5978 Please refund Thank you
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Loss:
$19

Preferred solution: Full refund

Anonymous

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| map-marker Dublin, Leinster

I CAN'T TALK TO ANYONE ON ANY TELEPHONE NUMBER

Ticketmaster - I CAN'T TALK TO ANYONE ON ANY TELEPHONE NUMBER
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I am 77 years of age and finally got tickets to go to the Irish Scottish match tomorrow at AVIVA. Only now do I see where my seats are up at the VERY TOP block 516 as I had bad VERTIGO in the past I cannot cope with heights. What can I do as I can't talk to anyone in Ticketmaster. I have waited all this time to finally go to see a LIVE match and now I am so disappointed. My husband is going with me and he is 85 years old and it is his cousin who got the tickets on our behalf. WHAT CAN I DO???
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Tricia W Gxr

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Bait and Switch - scammed me out of money

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Ticketmaster - Bait and Switch - scammed me out of money
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I received an email notification for a show with a band I like playing on a certain date, so I bought tickets and parking.

Then 2 months later, I get an email notification for a show listing for that same band I like but it's on a different date.

I checked and that band was not removed from the show for the tickets I had purchased.

Ticketmaster will not exchange or refund my money because I didn't have ticket insurance.

I can't sell the tickets because it is a US show and I'm in Canada. I basically lost $200 CAD because of this bait and switch.

I will NEVER buy tickets to a show from these guys ever again. Not worth it.

My refund (or even exchange to the new date!!) request is for reasons that were totally out of my control.

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Loss:
$186

Preferred solution: Full refund

User's recommendation: AVOID TICKET MASTER !!!!

Kerralee S

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We have requested to transfer our tickets to seats which were originally more expensive than the ones we purchased but are now cheaper but in a better position for viewing for our young daughters

Ticketmaster - We have requested to transfer our tickets to seats which were originally more...
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We have requested to transfer our tickets to seats which are now cheaper but in a better position than our original seats. They have stated they will not downgrade our seats, when in fact the seats are actually better its now only because they are cheaper than our original seats were to Purchase
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Preferred solution: The seats we have requested even though our original tickets were $407 each and the requested change seats are $358 each. We even stated we didn’t want to be reimbursed for the difference between tickets we would just be happy for the change

Flavio A Onb

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Fraude

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you sell me stones ticket for a different price from the site. The site announced the tickets for more or less US300 each.

I bought 4. But the site charged me for U$1614 each. I though i was some kind of fraud and cancelled my card. i contact the support center but they dont understand.

I tried to sell the tickets at ticketmaster and i only can sell for the price the ticketmaster announced me - about U$300 each ticket. So how you sell me a ticket for U$1614 and a day later say the same ticket costs U$300? Who is this money going to? I have profs (prints and receipts) and as long as i know if you announce a ticket by a price you must honer the price or give me my money back.

The card used to buy the tickets was the visa final 0214 but i have alread canceled this card, i want

1) cancel the order

2) if it is not possible a parcial refund

3) if none of above is possible i want to be able to sell my tickets, at ticketmaster, for U$1614 or more, each. The ticketmaster only alow me to sell my tickets for U$300 each.

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Loss:
$5500
Cons:
  • Prejudice against non american

Preferred solution: Full refund

User's recommendation: complain - they do what they want with the costumers

Parth T Ktb

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Refund for tickets sold

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Ticketmaster - Refund for tickets sold
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Hello, I sold 3 Coldplay tickets on your platform on 15-Aug-2023. Your refund policy on website states that the payout will be processed in 5-7business days. It has been 4months past and I have still not received my refund. You have to compensate me for the loss of income on US$ 771 of my total refund amount. It is completely unwarranted that you profit from someone else's finances by having such elongated refund cycle. I don't know when am I supposed to receive my money.
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Loss:
$771
AGoogle U

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They double sold the same tickets

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Ticketmaster - They double sold the same tickets
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Bought tickets to the cavs vs magic game 2-24-24. I found out at arrival I had to transfer tickets to the seat geek app to use.

While at the counter getting help from the cavs box office, I was told my tickets were already scanned / used. I then spent ah hour on the phone with ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office.

2 hours already wasted.

I didnt get a call back the next day so I called again. I was transferred twice and then another rep told me a case was never even filed the day before. She literally nid nothing at all. New rep was just as bad, but gave me a ticket #.

Wouldnt transfer me to a supervisor, zero attempt to help. Their platform allowed a seller to double sell the tickets. Their platform helped them scam me and they will not do anything to help. I will no longer use ticketmaster and I urge everyone to take their business elsewhere.

I will have to file a credit card dispute it appears. Stay away from this company for the fact that their service is trash if not for the fact it isnt a safe platform either.

last picture is the phone of the person that also bought the seats. I spoke to him, he let me take a pic of his seat order.

View full review
Loss:
$62
Cons:
  • Got scammed

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS!!!!

Tracy H Yvg

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Refund denied

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Ticketmaster - Refund denied
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DI had my tickets for sale thru them as my mother passed away and I had to leave town. When they didn’t sell, I gave to a friend and when they went there the time had changed so I don’t feel this was fair.
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Loss:
$250
Pros:
  • Used to work to buy tickets
Cons:
  • Did not tell about time change

Preferred solution: Full refund

User's recommendation: Don’t buy through ticketmaster

Markevia M

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I was scammed

Somebody bought tickets and wanted me to buy them to transfer the tickets to me. They sent the seat rows but crossed out the tickets
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Loss:
$120

Preferred solution: Full refund

Pedro P Tes

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No poder asistir por accidente

Ticketmaster - No poder asistir por accidente
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METROi metroetroohijaja noviambreiola tuvo naciones Unidas acinciDelawarenuncady pecahacer azulhacevanina ras como estirarco cohrreosreahacersa. ya Qué el accidente mué gravoyé pagoda nortea ir.
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Preferred solution: Full refund

Tracy H Yvg

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| map-marker Seattle, Washington

No refund received

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Ticketmaster - No refund received
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My mother passed away and I had tickets for sale.They didnt sale so I gave to a friend for a Christmas present. When they went to see the show the time had changed
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