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Kimberly C Bkn

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Need to speak with someone

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Have been trying for days to reach someone to help me with a problem with Aerosmith tickets we purchased. Ticketmasters website is a joke I've called every number I've seen, I've tried to chat which leads to nothing, everything I've tried has ended nowhere. This is a very difficult situation and just want someone to help me please!
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Loss:
$250
Cons:
  • Everything - no customer service

Preferred solution: The tickets or kill them so they can't be used.

User's recommendation: Idk

Amanda C Mij

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I have not heard from anyone

Ticketmaster - I have not heard from anyone
I have not heard from anyone regarding my hundred dollars I had to pay additionally to the hundred dollars I already paid for parking and I do have my receipt with the total and the number of tickets
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Loss:
$200
Pros:
  • Concert was nice
Cons:
  • Being able to reach someone due to issues absolutely ridiculous and never available and do not respond to the customer issue emails

User's recommendation: Make sure that you have everything correct and have received if you’ve never dealt with Ticketmaster before or you’re gonna end up. Coming up short like I did.

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Starr W Xhf

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Refund

Ticketmaster - Refund
Ticketmaster - Refund
Ticketmaster - Refund
Ticketmaster - Refund
Ticketmaster - Refund
Ticketmaster - Refund
The seating chart was not reflective of the view from the actual seat. Based on the online chart I should have had a clear view to the stage however, the view was completely obstructed! I was unable to see the show and was told by guests services to take a picture and report it to ticket master because they were unable to support with seat changes nor refunds on site. We are unable to park in the lot that we paid for due to no spots and no parking attendants validating parking. I absolutely love Beyoncé her talent is undeniable however, the experience was not good at all. To top it off, there was a fight at the start of the show where my niece and I were hit, pushed, and shoved by other concert-goers and stadium security. We managed to escape without serious injuries. As you can see in the video I am the person that escaped with the red hat on.
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Loss:
$1200

Preferred solution: Price reduction

Resolved
Rick H Rps

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Resolved: Refund

Ticketmaster - Refund
Ticketmaster - Refund
Ticketmaster - Refund
Updated by user Sep 16, 2023

Company fixed the issue and I have been provided with full refund. After a couple weeks of finding the right department to get some results, we finally received a full refund.

Original review Sep 06, 2023
Hello, We are from New Brunswick and travelled to Vancouver to take my twin daughters to see Drake on their 17th birthday, Monday August 28. This was a huge deal, as we had flown across the country to make it happen . You can imagine our disappointment to be informed at the last minute that the concert was being postponed until Wednesday August 30. We were unable to attend on the reschedule date as our return flight was on August 29. Our tickets cost $1688. At that point, I started trying to figure out what to do about the tickets. The Ticketmaster site said if the tickets were refundable, there would be a button on screen. There wasnt. I tried to resell them on the Ticketmaster site, but they did not sell. When I contacted Ticketmaster customer service, I was told that the event organizer, Rogers Arena, had not authorized refunds for the event. This is unacceptable. We purchased tickets, very overpriced tickets, to an event that was canceled at the very last minute due to technical difficulties at the venue. We were unavailable to attend when the event organizer rescheduled. This is no fault of ours. I would ask that someone please contact me ASAP to arrange for a refund of our tickets so that we can at least buy our daughters something else for their birthday, since they missed out on seeing the concert. Looking forward to a positive outcome. Thank you, Tanya Harris Phone: 506-260-**** Tanyaharris1@***.com
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Loss:
$1689
Pros:
  • Ease of initial purchase
Cons:
  • Clarity of refund process

Preferred solution: Full refund

User's recommendation: Prepare for concert cancellations. Book your hotel and flights for a few extra days after the scheduled event. Just in case you have to stay longer to enjoy the event you paid for in advance!!

Resolved
shelisa s Jrv

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Resolved: Can’t access my tickets

Ticketmaster - Can’t access my tickets
Ticketmaster - Can’t access my tickets
Updated by user Sep 17, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 17, 2023
i have my concert tomorrow and its logged me out of my account saying i need to update my password. This has never happened before and im panicking because i have the tickets to wembley booked and everything and now i go on the app and i cant even log in!!!
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Loss:
$300
Cons:
  • Lost my tickets

Preferred solution: Deliver product or service ordered

User's recommendation: buy your tickets somewhere else

David S Eqy

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Unique ticket situation

Ticketmaster - Unique ticket situation
Ticketmaster - Unique ticket situation
Ticketmaster - Unique ticket situation
Ticketmaster - Unique ticket situation
Ticketmaster - Unique ticket situation
Ticketmaster - Unique ticket situation
Heres what I want to say to them through email!: Hello, I am emailing you concerning the problem with the tickets that happened to me. Nearly 2 weeks ago, I was on the Ticketmaster app and noticed the pricing on the few Dolphins games such as Dolphins Vs Titans, Panthers, and others that had shown the pricing of $7.00 each ticket for lower bowl section. Mind you, I did get out of the app and returned back in numerous times and it still showed the $7.00 for the seats I had saw the first time. So I had sent through the steps for payment and it was granted. I have the screenshots here where it shows the prices I had paid in total to know that I wouldnt be making this up. Yesterday, I checked my bank statements on my app and it showed that the ticket prices were refunded. I then checked on Ticketmaster and it showed that they were voided. To be fair, at least they were refunded instead of losing money and just had the tickets voided. I understand that. But the fact of the matter is that the price was released to the public for ticket buyers to see and had went ahead including myself to order those tickets that said $7.00 for sections 121 & 122 for the Dolphins Vs Titans & Dolphins Vs Panthers games I had purchased from. However, I havent received an email regarding the situation. What if I was at the game and was told they were denied. This couldve happened to me and to anyone else. I think its upsetting how you Ticketmaster didnt honor my tickets and left it alone. It was your fault that this happened. It shouldve been left alone and made sure to not allow this type of situation to occur ever again. You are suppose to honor the customer even when they are presenting you facts and evidence behind their situation to back it up, which is what Im doing here in this email. I would like for you to please honor my tickets for me, because this was posted legitimately. The occasion for one game was for my fathers birthday and the other was for my graduation. I had looked forward to attending these games and to make memories with my family and friends. Please honor these tickets to me as a customer and make sure to avoid this from happening again. Improve any algorithms when it comes to pricing issues. I spoke to customer support and they didnt do anything to honor my request. So please honor my request and avoid this from happening again. Thank you! -David A. Salomon
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Pros:
  • Are the easiest site to purchase tickets
Cons:
  • Control most ticket sales
  • Most of the time expensive

Preferred solution: For them to honor my tickets cause of the pricing. It’s their fault the pricing was wrong.

User's recommendation: If this type of situation happens again like it did to me, pressure Ticketmaster to honor your tickets. They need to learn to let it be and better avoid this from happening again. It’s not your fault the pricing was wrong, because it was released to the public. This website here provides the Ticketmaster phone number, which I couldn’t find on the REAL Ticketmaster website!

Brenda E Rsj

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Mistake

Ticketmaster - Mistake
Ticketmaster - Mistake
Im not sure how this happened but its 72 I make a lot of mistakes so this couldve been my mistake. Im not sure but I wanted two tickets I was charged for three. I would like a refund on one ticket with limited income. I still wanted to say that the bull riders, I would appreciate your help with a refund for one ticket please.
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Loss:
$49
Pros:
  • Great deals and informative
Cons:
  • None so far

Preferred solution: Full refund

User's recommendation: Check before you click

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Tim F Pfn
map-marker Kalamazoo, Michigan

Almost impossible to reach them