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Elena A Htc
map-marker Manhattan, Kansas

Quiero un reembolso

Ticketmaster - Quiero un reembolso
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Pedi mi reembolso del concierto de RBD en Denver Colorado ya que pague el seguro y no mi Obtuve respuesta, me gustaría una solución inmediata. muchas gracias
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Anonymous
map-marker Poway, California

Customer service was great, I got all my questions answered. This is my first time using Ticketmaster. And I will be using it again thanks

We are new to Ticketmasters, we didn't know that we had to download the tickets to get them, also sign up for Ticketmasters to receive our ticket. We thought you paid for the ticket and they'll send you the ticket. But it's more to it than just that., now I know how to buy tickets online for Ticketmasters. It was an adventure for me LOL. I'm so glad that your customer service was very patient and help me through the things I didn't know. Thanks very much I'm a happy customer.
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User's recommendation: Just note that you have to download the Ticketmaster app in order to get your tickets.

Zoubir H

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NO WAY OF HETTING IN TOUCH WITH CUSTOMER SERVICE IN ANY WAY, SHAPE OR FORM

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Ticketmaster - NO WAY OF HETTING IN TOUCH WITH CUSTOMER SERVICE IN ANY WAY, SHAPE OR FORM
Ticketmaster - NO WAY OF HETTING IN TOUCH WITH CUSTOMER SERVICE IN ANY WAY, SHAPE OR FORM - Image 2
Ticketmaster sent me an email yesterday morning telling me that my event next Monday has changed venue and if I need to get in touch with them or want a refund, to get in touch with them through their help and I have 24 hours to decide whether I wanted a refund. Since then, I have been trying tirelessly to write to them on email, chat to them through the chat on the app but I am left helpless. This company in my eyes is the worst company that I have ever dealt with in my life.
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Cons:
  • Care so very little about their customers

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY JUST AS I WOULD NEVER USE IT AGAIN

Mizz E

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| map-marker City Of Saint Peters, Missouri

Ticketmaster and their despicable practices

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Ticketmaster and their despicable practices
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I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets.

And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.

This is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers.

Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible.

Customers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud.

BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction.

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User's recommendation: I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund. This is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers. Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible. Customers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud. BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction.

2 comments
Guest

You don't understand. Ticketron has no involvement other than to sell tickets.

They don't set prices or venue. They don't set the program or the artist appearances. But they do get blamed for a lot of things that are not of their doing.

Accusing someone of "blatant theft" is likely libelous and would cost you a whole lot of time, effort and money to defend yourself against a libel suit (which you would lose). Good thing you can hide behind this website.

Jarrel Ikk
reply icon Replying to comment of Guest-2510020

Who is Ticketron? You sound like a bot just trying to defend Ticketmaster for not holding organizers responsible for posting and selling tickets for one line up before tickets go on sale, then changing the line up after tickets have already been posted.

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Anonymous

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Verified Buyer
| map-marker Arlington, Virginia

Tickets not working- missed some of Event

Ticketmaster - Tickets not working- missed some of Event
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We purchased 2 day tickets to Wrestlemania for Saturday and Sunday, when we received our mobile tickets 1 week before the event they appeared to be for only Sat, called customer service they confirmed we bought 2 day tickets and if we had any problems not to worry the tickets were insured and we would receive equal valued seats not to worry.

On Sunday we arrive to Wrestlemania st 3, no tickets, spent 3 hours on phone with Stubhub and were told they could not help me because we had no ticket to send them? The ticket from Sat was not in my app anymore, I emailed proof of that and our confirmation order..

I'm more waiting for my refund!

We ended up spending 3.5 is in the phone in the parking lot of the event we were looking forward to tailgating and mingling with the fans but instead stressed and argued on the phone for 3.5 about Tickets. 10 mind before event were told we would get a refund, buy new Tickets snd we will take care of it tomorrow.

Purchased new tickets and missed the first 3 matches!

Needless to say my 11 was devastated and this ruined our whole experience and a lot of time and money was invested into this event.

We still have not heard about the refund? Now I'm out double my money, spent so much we could gebe been VIP but instead we missed matches and had migraines over this whole experience!

Scott and Kelly

301 787 ****

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Johnathan G Wos

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Verified Reviewer

Garciajohnathan696@***.com

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Ticketmaster - Garciajohnathan696@***.com
I want all 4 Refund Back 67.35 and other 67.35 From My Ticket ok I Got To Money Ticketsi Don't Want My Ticket anymore ok
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Loss:
$67

Preferred solution: Full refund

User's recommendation: Money To Refund Back To Me

Nicholas B Yen

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Verified Reviewer
| map-marker Manchester, Connecticut

Refund my tickets

Ticketmaster - Refund my tickets
Ticketmaster - Refund my tickets - Image 2
I'm very upset and angry with your just purchased 5 tickets and I'm not allowed a refund u people overdrafted my bank account by charging me for a event that i did not pick or approve that one and if i sell them i lose out 40-50 dollars im very pissed thats not even cool
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User's recommendation: Never buy from Ticketmaster

1 comment
Guest

You purchased tickets but over drafted your account ? Your explanation is lacking facts and sounds more like buyer's remorse.

Armando A Rao

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Refund

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Ticketmaster - Refund
I didn't make it to an event that I bought tickets for and ticket master has yet to refund my money, they keep telling me to go to another company to file a claim. Go to stub hub
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Loss:
$42
Pros:
  • Fast delivery
Cons:
  • Give you the run around

Preferred solution: Full refund

User's recommendation: Go to stub hub

Featured
Starr W Xhf

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Refund

The seating chart was not reflective of the view from the actual seat. Based on the online chart I should have had a clear view to the stage however, the view was completely obstructed!

I was unable to see the show and was told by guests services to take a picture and report it to ticket master because they were unable to support with seat changes nor refunds on site.

We are unable to park in the lot that we paid for due to no spots and no parking attendants validating parking. I absolutely love Beyoncé her talent is undeniable however, the experience was not good at all. To top it off, there was a fight at the start of the show where my niece and I were hit, pushed, and shoved by other concert-goers and stadium security.

We managed to escape without serious injuries. As you can see in the video I am the person that escaped with the red hat on.

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Loss:
$1200

Preferred solution: Price reduction

2 comments
Guest

All of these things can happen at any time, anywhere a mob congregates. The venue cannot prevent it and certainly the ticket seller is not involved.

The problem is the audience and the type of persons attracted to that type of entertainment.

To be fair, the tickets should have stated "obstructed view" (they used to) but the behavior in the jungle of an audience is not their fault. Lay down with dogs, get up with fleas.

Dominyk Zbh

How do they get away with this ***

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German P Vvl

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Pregunta por unos tickets

Ticketmaster - Pregunta por unos tickets
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Hola yo compre 2 boletos para los temerarios para el viernes 11 de octubre. en la app de ticketmaster aparece que es para el viernes 11 pero en la app de AXS me mandaron los boletos para el sábado 12 de octubre yo nesecito mis boletos para el viernes 11 por favor gracias
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Derek C Lne

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Dissatisfied with service

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Ticketmaster - Dissatisfied with service
Had bought 2 tickets way in advance for a concert in Las Vegas and couldn't make it so I asked for a refund with plenty of time before the show and the option they gave me was to sell the tickets for 100-250 Dollars each when I paid 400 dollars each and in the end the tickets didn't sell so this is as bad as buying airplane tickets once you pay for it you are on your own will never use this service and definitely not recommend this service to anyone ever
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Loss:
$804
Cons:
  • Rip-off

Preferred solution: Full refund

User's recommendation: Don't even consider using this service not worth the trouble

Anonymous

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Verified Buyer
| map-marker Douglasville, Georgia

Cancelar entradas

Ticketmaster - Cancelar entradas
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Por favor cancelar mis entradas Tuve que salir fuera del estado de Georgia por causas de fuerza mayor.
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Arita Jqg

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Verified Reviewer
| map-marker Gateshead, Gateshead

Payment

Ticketmaster - Payment
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Iv had apayment for 80.00 taken from my account from which I 3as told wasent successfully as my email or address was not on there payments so my husband paid by he's card now iv noticed a second payment has been taken from my account I would like my money back please.
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Sarah W Ttg

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Want refund

Ticketmaster - Want refund
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My husband bought an extra ticket for BBC Earth Experience but had a ticket already. This was on 3/08/23 and was promised he would be refunded. He is elderly and checking our bank statements I can see he has not been refunded. His ticket No719702****5978 Please refund Thank you
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Loss:
$19

Preferred solution: Full refund

Joseph L Ufu

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Verified Reviewer

Not sure if tickets will.show up.toy adress

Ticketmaster - Not sure if tickets will.show up.toy adress
Hoping Strungout tix show up to my adress 201High Point Drive Venice, FL 34292-**** *****I have nothing else to say except I only want 2 tickets not 4
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Preferred solution: Deliver product or service ordered

User's recommendation: READ FINE PRINT

Anonymous

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Verified Buyer
| map-marker Dublin, Leinster

I CAN'T TALK TO ANYONE ON ANY TELEPHONE NUMBER

Ticketmaster - I CAN'T TALK TO ANYONE ON ANY TELEPHONE NUMBER
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I am 77 years of age and finally got tickets to go to the Irish Scottish match tomorrow at AVIVA. Only now do I see where my seats are up at the VERY TOP block 516 as I had bad VERTIGO in the past I cannot cope with heights. What can I do as I can't talk to anyone in Ticketmaster. I have waited all this time to finally go to see a LIVE match and now I am so disappointed. My husband is going with me and he is 85 years old and it is his cousin who got the tickets on our behalf. WHAT CAN I DO???
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Tricia W Gxr

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Bait and Switch - scammed me out of money

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Ticketmaster - Bait and Switch - scammed me out of money
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I received an email notification for a show with a band I like playing on a certain date, so I bought tickets and parking.

Then 2 months later, I get an email notification for a show listing for that same band I like but it's on a different date.

I checked and that band was not removed from the show for the tickets I had purchased.

Ticketmaster will not exchange or refund my money because I didn't have ticket insurance.

I can't sell the tickets because it is a US show and I'm in Canada. I basically lost $200 CAD because of this bait and switch.

I will NEVER buy tickets to a show from these guys ever again. Not worth it.

My refund (or even exchange to the new date!!) request is for reasons that were totally out of my control.

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Loss:
$186

Preferred solution: Full refund

User's recommendation: AVOID TICKET MASTER !!!!

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