Skip to content
Ticketmaster

Ticketmaster
Reviews and Complaints

www.ticketmaster.com
What is your customer experience with Ticketmaster?
Show reviews that mention
tickets ticket phone refund concert customer account service number customer service
Filter review
Sort by
Tor Qpv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Pissed off customer is still pissed off

They absolutely did not help me with my ticket problem which they caused. Cost me two ballgames. The fact that I have to have 100 characters for this review shows they want people to give up and not leave a review.

View full review
Harmonie Mmv
map-marker Las Vegas, Nevada

Because I didn't help me with what I was talking about they couldn't hear me so if they can call me back ***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

People kept coming up to my seats and telling me to get out of them I couldn't even watch the show right comfortable because people kept coming up to me and telling me to get out of their seats

View full review
Homer Gsq
map-marker Country Club Hills, Illinois

Shows same seat number for 4 tickets

Why it shows 1 seat for 4 tickets.

I was convinced that Im buying 4seats.

My receipt shows seats 5 6 7 8 but when I go to my tickets it shows only seat 5 on all tickets.

View full review
Michalle Zno
map-marker Ocean Springs, Mississippi

Ticket refunf

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Once I had the proper paperwork, resolution was accomplished expeditiously wwwww

Wewwwwweeeee err to I iopppp

X CB B

View full review
Keimonti R
map-marker Columbus, Ohio

Ticket issue

AI Highlights
  • Car accident left me with memory loss; I can't recall my phone number.
  • I want to sell tickets due to rain; they say nothing can be done.

I got into a bad car accident, and unfortunately, I have memory loss and cannot recall my phone number to retrieve the account; that's what my email address is for. I'm trying to sell my tickets because I cannot make it to the event considering it's raining, and basically, customer service is telling me, 'Oh, it's nothing we can do about it,' as if it’s their money that they spent for the concert.

User's recommendation: Allow them to update their phone numbers!!! It’s not fair for people to be forced to only access a phone number. People have had they’re Ticketmaster account longer than phone numbers.

View full review
Barry F Vug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Cant find my listed tickets

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This company is fraudulent. I posted tickets and I don't see them in my account.

You can't reach anyone by phone except for a stupid song.

The AXS insurance I bought for 16 dollars is also a fraud - very few situations are eligible for a refund, none of which are stated when they sell you the insurance. If they do, it's buried somewhere not apparent to the buyer.

Loss:
$140
Cons:
  • Horrible customer experience

Preferred solution: Full refund

User's recommendation: Dont use them!!!

View full review
Leighara C
map-marker Las Vegas, Nevada

Wanting to talk about a refund

My flight didn't make it on time, and I paid extra for the refund. The bag claim in the new town to us just landed. Jet leg.

Loss:
$384
Pros:
  • Ticket access
Cons:
  • Flight make you late

Preferred solution: Full refund

User's recommendation: Don’t get it unless you know you’re gonna go

View full review
Octave Fht
map-marker Hamilton, Ontario

Trying to transfer tickets for the last 6 hours to no avail!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Have been tryi

G to resolve a transfer for the past several hours.. to no avail.

Concert is tomorrow and I am unable to try and sell these [PERSON_NAME] tickets. I can no longer attend but would like to recoup the face.

Alive of these tickets. I am not looking to rip anyone off.

What a horrible company Ticketmaster is!

User's recommendation: Do NOT use fro t of the line services thru Ticketmaster.. it’s a RIP-OFF

View full review
Chuck L Bws
map-marker Newport, Tennessee

Sat on hold for 45 minutes, then a representative asked if they could call me back. I said yes, but never heard back from them.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My experience was absolutely terrible. All I wanted was to change the phone number on my Ticketmaster account.

View full review
Sayuri Fzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

When you don’t have that old number on your account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Cannot change my phone number because I dont have the old number. Customer service cannot even help me change my phone number because I dont know that number from 20 years ago.

It should be a better way of changing your phone number through Customer service with email but no, I cant change my phone number. Thats messed up.

View full review
Sayuri Fzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t change phone number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Need a better way to change your phone number on your account when you dont have their phone number anymore Customer service cannot help me change my phone number because I did not have the old number. How can somebody remember an old number from 20 years ago you went through so many different new phones dont make sense.

View full review
Robyn B Wcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Peoria, Arizona

Voided tickets

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Tickets were voided and resold.
  • Service was unhelpful.
  • I got a refund, but I wanted to sit with friends in the seats I bought at standard price.
Ticketmaster - Voided tickets
Ticketmaster - Voided tickets - Image 2
Ticketmaster - Voided tickets - Image 3

I bought good tickets, but they voided them and resold them. Customer service was no help.

I got a refund, but that is not what I wanted. I wanted to go to the games with my friends and sit in the seats I purchased at standard price.

Cons:
  • No accountability for their mistake
  • Did not make it up to me

Preferred solution: Deliver product or service ordered

View full review
Tommy B Hlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Get refund on my tickets

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I can't get a refund. TM wants me to pay to get a refund.

It's all a joke. I sold tickets back for a lot less, and now they want to give me a refund.

Loss:
$60
Pros:
  • Buy tivkets
Cons:
  • Cant talk to no one at tm

User's recommendation: Dont try to sell your tickets back to TM

View full review
Mark P Dku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase

AI Highlights
  • Bought 2 AC/DC Toronto tickets for Sept 16 $800; no tickets received.
  • Ticketmaster says tickets must be bought via a third party.
Updated by user Apr 17, 2026

Gone noware.

Original review Apr 17, 2026

Purchased 2 AC/DC tickets for *** on September 16th. $800.00.

No tickets. And they know nothing about it. I'm screwed. Ticketmaster tells me I must have purchased them through a 3rd party.

However, I called Ticketmaster's phone number, and they processed it with my Mastercard, no problem. I'm totally devastated.

Loss:
$800
Pros:
  • Canadian dollar
Cons:
  • Not sure what to say

Preferred solution: Deliver product or service ordered

View full review
Anonymous
map-marker Spartanburg, South Carolina

Can't load tickets

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Never spoke to person could not load tickets lost my money that I spent on these tickets missed Angry the concert I will not use ticket master again use different

User's recommendation: Use different vendor for tickets

View full review