Berenice C Gey

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Refund

Ticketmaster - Refund
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Original review Sep 17, 2023
I bought 2 tickets for the bird nest tour and never received my tickets instead I would like a refund due to the confusion. I contacted my bank and they told me to contact ticket master to confirm my refund! My # 346-228-****
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Loss:
$109

Preferred solution: Full refund

Ian W Kit

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Code you sent for presale didn’t work

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Ticketmaster - Code you sent for presale didn’t work
Ticketmaster - Code you sent for presale didn’t work - Image 2
She was nice, but didnt solve anything. Never sent e-mail. Like she said.Pre sale code didnt work twice. She was going to sent a email so I could still buy pre sale tickets. Never received email.
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Loss:
$200
Cons:
  • Legalized scalpers

Preferred solution: Cheaper tickets, set prices!! I use to go sit in line to get tickets. Paid $ 20.00 to see some of the greatest bands every. Same ticket today would cost 800.00+ dollars!!

User's recommendation: Pray Congress breaks up the Monopoly!!

Stephen Z Wzg

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Refund.credit

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Ticketmaster - Refund.credit
Sold my 4 day stands pass for sold out Phish shows. The website had a price fix of 110.00 per ticket. They gave me 110 saying the pass is 1 ticket that allows you 4 entries. In my opinion a pass connects to 4 tickets. Thus the the semantics of pass vs tickets. Very sneaky and illegal. Did they resell pass for 110 or was it treated as 4 toxs and someone got charged well over 500. Tix were going for over 140 for all nights but Thursday. Why would I sell 4 tixs for 110? I got *** I called and they said to contact the venue that signed the contract. Why? I registered a complaint and was promised a phone call over this issue. Nothing. This is illegal! Any suggestions?
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Loss:
$330
Pros:
  • Have them tickets
Cons:
  • Have them tix

Preferred solution: Full refund

Avrum Hbc

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Verified Reviewer
| map-marker Tujunga, California

They don’t respond .. do t pay for tickets sold, and giving me the run around

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Ticketmaster - They don’t respond .. do t pay for tickets sold, and giving me the run around
Ticketmaster - They don’t respond .. do t pay for tickets sold, and giving me the run... - Image 2
Ticketmaster - They don’t respond .. do t pay for tickets sold, and giving me the run... - Image 3
Im very ill, I sold 3 GA TICKETS FOR DECEMBER 6th a while back and theyre refusing to pay me.. I sold others and got paid, now theyre saying I need to update my payment info.. all a lie! Im having severe tachycardia and need them held accountable for making me so ill this past 2 weeks by playing IGNORANT AND not once called me for 30 days..sold these and theyre not paying me! My account is perfectly fine theyre giving me a run around - I will sue for duress as Im not well
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User's recommendation: Do not expect ANY CUSTOMER SERVICE - they ARE THE WORST

Joohee L Aow

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Verified Buyer

Find my ticket

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Ticketmaster - Find my ticket
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I paid for my ticket, but I didnt get them. When I log in to ticketmaster they say I have no tickets.
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Preferred solution: Deliver product or service ordered

Trina M Zxh

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Bad customer service

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Ticketmaster - Bad customer service
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I called and he was no help ! I need help transferring the tickets to my son and husband for the event , but I cant because your site keeps sending a one time code to wrong email, yet my account has right email ??? The service guy was no help and very unpleasant and didnt care to help me ???!!! I
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Cons:
  • Lots is hassel

Preferred solution: Help with transferring the tickets before the event August 26 th Please

User's recommendation: Better Customer Service and faster

Elizabeth S Gbq

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Verified Buyer

Never received tickets

Ticketmaster - Never received tickets
Ticketmaster - Never received tickets - Image 2
I purchased 6 tickets for a football game I never received the tickets I purchased when arriving at the venue I went to the tickets box yo see if I could be assisted with this issue the worker stated that 2 out of the 6 seats were allocated and the seats were never ready for distribution and that I had to contact ticket master for assistance once I messaged the help chat I was told to wait for 4 hours for a response I received a message after 4 hours that they were going to make my situation priority at this point it should be no more questions in there behalf if I purchased I durante or not just return the money that was so quickly removed from my account to purchase fake tickets before allowing third parties to sell tickets through there website they should look into to see if their legit after few hours I clicked on my events and it so happens it had a delayed messaged yeah you could say that again. Very delayed never existed tickets shame on the person that did this scam I really hope Ticket master could fix this unfortunate situation.
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Loss:
$346

Preferred solution: Full refund

Tammy S Tbx

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Refund on Jelly Roll tickets problem with tickets and CXL show announcement

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Ticketmaster - Refund on Jelly Roll tickets problem with tickets and CXL show announcement
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Ticketmaster - Refund on Jelly Roll tickets problem with tickets and CXL show announcement - Image 3
Read reason for review. We didn't get to see Jelly Roll. Announcement to leave due to bad weather coming. It was lightning so bad. We followed so many people out of the Wharf. A gift for my boyfriends 65th birthday and his ticket wouldn't even come up on my phone. Showed I paid 260.00 for 2 tickets. Couldn't let us in until his showed up. WTH so I would like my money back. Have your tickets in hand. Ticketmaster has problems with their issueing tickets. I'm wondering if this is a scam.
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Loss:
$260
Cons:
  • Have paper ticket in hand

Preferred solution: Full refund

User's recommendation: Have your tickets in your hand. This is all I could bring up to show we had tickets. We just viewed them before leaving our house.

Valentin M Wwt

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347 432****

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Ticketmaster - 347 432****
norteño mispejsobredosisvihiceos mal tikecarolina del suruado yolohsmiñoresultadooshacercitargrados libertadsabororeja dmi pair. avismaooyo yo
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Trina M Zxh

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Not helpful

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Ticketmaster - Not helpful
Ticketmaster - Not helpful - Image 2
Ticket master website wont let me transfer tickets, because yous have have my wrong email, yet my account has right one ??? I need to transfer tickets to my son and husband before event ??? Customer was no help at all and was not cheerful he was miserable
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Pros:
  • On line
Cons:
  • Too much hassle for help

Preferred solution: Help with transferring tickets before event ?????????

Avireonna G

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Ticket issue

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Ticketmaster - Ticket issue
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Ticketmaster - Ticket issue - Image 3
Updated by user Aug 14, 2023

Not good at all

Updated by user Aug 14, 2023

Refund please

Updated by user Aug 14, 2023

I need to talk to somebody so I can get my refund please

Original review Aug 14, 2023
I didnt get my refund for my ticket and ask them can they cancel my ticket Saturday and I didnt never get a call or text
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Loss:
$105
Pros:
  • Refunds
Cons:
  • No chat customer service

Preferred solution: Full refund

Anthony W Ims

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| map-marker Chicago, Illinois

Never received my tickets and was charged for it

Ticketmaster - Never received my tickets and was charged for it
Ticketmaster - Never received my tickets and was charged for it - Image 2
I order bears tickets to todays game and the purchase from the bank went through but. Never sent me the tickets. The system was glitching and still took my money. Id like for the tickets to be in my account today
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Lindsey A Zzi

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Verified Buyer

NO HELP

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Ticketmaster - NO HELP
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I had tickets for Katt Williams tonight but the cops wouldn't let us in to park and kept getting redirected until the point at which we missed our show and couldnt get in! Please help!!! Either give us a refund or allow us to go to tomorrows show! No one answers any of your phone numbers or emails or any customer service info lines!
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Loss:
$250
Cons:
  • Even with an emergency terrible customer service and refund process

Preferred solution: I would either like a full refund for both tickets or tickets for tomorrow (sundays) show.

User's recommendation: Careful! Don’t use Ticketmaster I guess they never answer their customer service calls!

Anonymous

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Verified Buyer
| map-marker Williston, North Dakota

I want my money back. I tried getting a hold of someone for a refund but no numbers worked. I got tickets yesterday for the joy roll. Eric church concert didn't rely as it was in Washington not Idaho.

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Ticketmaster - I want my money back. I tried getting a hold of someone for a refund but no...
Ticketmaster - I want my money back. I tried getting a hold of someone for a refund but... - Image 2
I bought tickets yesterday and tried to get my money back right after I bought them. I didn't realize they were not an Idaho lazy Idaho. They were in Washington. I called? Many numbers no. One picked? Up or it. Was no longer a number anymore? If? You guys could please give me a call back with my full refund? That would be amazing my phone number is 480 376-****
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Resolved
Tony K Doo

Resolved: Selling tickets

Ticketmaster - Selling tickets
Updated by user Oct 06, 2023

Company fixed the issue and I have been provided with discount on future orders.

Original review Oct 06, 2023
Preferences were changed unknown to me last year, and for some reason, we were banned afterwards. No explanation was given. Earlier, communication regarding the banning would have been appreciated in order to continue to sell
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Pros:
  • Accesss to buyers
Cons:
  • Fees & glitch

Preferred solution: I’m good. Moving forward.

User's recommendation: Check your account and preferences often