Derek C Lne

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Dissatisfied with service

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Ticketmaster - Dissatisfied with service

Had bought 2 tickets way in advance for a concert in Las Vegas and couldn't make it so I asked for a refund with plenty of time before the show and the option they gave me was to sell the tickets for 100-250 Dollars each when I paid 400 dollars each and in the end the tickets didn't sell so this is as bad as buying airplane tickets once you pay for it you are on your own will never use this service and definitely not recommend this service to anyone ever

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Loss:
$804
Cons:
  • Rip-off

Preferred solution: Full refund

User's recommendation: Don't even consider using this service not worth the trouble

Tammi P Btg

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I sold a ticket for $500. I was supposed to receive $428 and Ticketmaster was to receive $72. I received NO REFUND.

I sold a ticket for $500. I was supposed to receive $428 and Ticketmaster was to receive...
I sold a ticket for $500. I was supposed to receive $428 and Ticketmaster was... - Image 2

I sold one John Legend ticket for $500 through Ticketmaster. I was supposed to receive $428, and Ticketmaster was supposed to receive $72.

However, I received no refund. I then purchased two more tickets for better seats. I had no problem with this purchase. I verified on the night of the concert that the initial ticket I purchased was sold.

It was no longer available. So, buyer beware, Ticketmaster is a thief.

StubHub charged $444.71 for my two seats. My initial ticket cost $323.71.

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Loss:
$428
Pros:
  • Convienece
Cons:
  • No refund

Preferred solution: Full refund

User's recommendation: Don’t resell tickets!!!

Anonymous

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Verified Buyer
| map-marker Brooklyn, New York

Ticket not loading want refund

Ticketmaster - Ticket not loading want refund
Ticketmaster - Ticket not loading want refund - Image 2

I am super upset. I dont go to concerts often for this very reason and I never got my ticket.

So not only did I waste 200 dollars but I had to watch my girlfriend cry because I couldnt celebrate her birthday with her at the concert. This happens way too often for how convenient online ticket ordering should be.

I would even pay more to get another ticket at this point but your website wont allow it. Definitely wont be using again unless something is fixed

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Luke M Dle

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Verified Reviewer

Went to see Willie Nelson he didn’t even play at the last minute. His son came out waste of money.

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Went to see Willie Nelson; he didn't even play. His son came out.

Money grab; don't go, save your money. Feel cheated.

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Loss:
$150
Cons:
  • Tonight was a total ripoff not what i paid for

Preferred solution: Full refund

Donna S Wlw

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Verified Reviewer

Tickets

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I was waiting to find out what happened to my money from the sale of 2 tickets. After 27 minutes of being on hold, we got disconnected and she never called me back!

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Loss:
$580
Cons:
  • Not easy to deal with

Preferred solution: Full refund

User's recommendation: Good luck

Davette Tnj

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Verified Reviewer

Ticketmaster made no effort to assist me with my refund for concert tickets I purchased. I was told I had to talk with someone at Groupon in order to get a refund. Groupon make it extremely difficult.

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The phone lines are down due to Covid, which is nonsense in 2024. The website listed is correct and I had to listen to the audio in order to get the correct website.

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Pros:
  • Ease of buying tickets
Cons:
  • Difficult customer service

Preferred solution: Apology

User's recommendation: Use pussedcustomer.com to get action

Anonymous

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Verified Buyer
| map-marker Douglasville, Georgia

Cancelar entradas

Ticketmaster - Cancelar entradas
Ticketmaster - Cancelar entradas - Image 2

Por favor cancelar mis entradas Tuve que salir fuera del estado de Georgia por causas de fuerza mayor.

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Arita Jqg

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Verified Reviewer
| map-marker Gateshead, Gateshead

Payment

Ticketmaster - Payment
Ticketmaster - Payment - Image 2

Iv had apayment for 80.00 taken from my account from which I 3as told wasent successfully as my email or address was not on there payments so my husband paid by he's card now iv noticed a second payment has been taken from my account I would like my money back please.

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Charles H Lnt

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Verified Reviewer

Ticket master accidentally sold my tickets

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I bought several tickets for an event. Due to a family member surgery, several in our group dropped out.

At the encouragement of Ticketmaster, I placed our extra tickets up for sale. Ticketmaster then canceled our remaining tickets with no notice or explanation. I immediately called Ticketmaster, and they said, "Sorry, it was a technical issue. Just go online and buy new tickets." Every time I said that would not work, they repeated that line.

Any idiot knows that you can't replace good seats at a good price, but they said, "Sure you can, we refunded your money." Despite any pleading on my part, they made it clear that even though Ticketmaster canceled my tickets, Ticketmaster would provide no remedy or any attempt at assistance.

We asked them to elevate the issue to supervisor, but they said they are not allowed to do that. Their customer support was horrible.

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Loss:
$400
Cons:
  • Ticketmaster has such a hold on the market that they can provide horrible customer service with no consequences

Preferred solution: Deliver product or service ordered

User's recommendation: Beware when dealing with Ticketmaster. If there is any mistake on their part, they will do nothing to resolve it.

3 comments
Guest

In all fairness to Ticketmaster, I need to update this review. It turns out the ticket cancelation was by the venue.

They somehow sold duplicate tickets and had to cancel my tickets because those seats had already been sold. That being said, Ticketmaster did not inform me of the real issue until the next day, by which time I had already bought new tickets on the last row and at a cost multiple times my original purchase. I am still out the $400 plus dollars this cost me.

The venue did provide general admission seats but I was not informed of this until a few hours before the event. All involved tried to rectify this issue, but their communication with me, and apparently with each other, was a failure.

Guest

Sorry for your lucky, but you caused all this confusion. You should have kept the ticket and invited others to join. How was your loss $400.00?

Guest
reply icon Replying to comment of Guest-2537311

I don't see how I caused this, and I did invite others to join me; they were not able to. These tickets were a Mother's Day present for my wife.

Since Ticketmaster canceled my remaining seats with no notice and on the day before the event, I had to go back on the market and buy (from Ticketmaster, since they control everything) tickets at the top of the arena for well over $200 each. That is how I am out an extra $400!

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Sarah W Ttg

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Want refund

Ticketmaster - Want refund
Ticketmaster - Want refund - Image 2

My husband bought an extra ticket for BBC Earth Experience but had a ticket already. This was on 3/08/23 and was promised he would be refunded. He is elderly and checking our bank statements I can see he has not been refunded.

His ticket No719702****5978

Please refund

Thank you

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Loss:
$19

Preferred solution: Full refund

Kamilah T Svm

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Verified Buyer

Unhappy with btickets brought for show

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Ticketmaster - Unhappy with btickets brought for show

Beyonce Knowles got loans in Kamila Tolliver's name. She had 20 weddings and will never have kids.

Fabulous John Jackson is on drugs and is harassing Kamila for a year on a monitor, yelling 'Get done up, get a man'.

He was married longer than her. Stop taking other people's kids, get an AIDS test, that's how stupid you are.

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Loss:
$170
Pros:
  • Sestibg arriagments
Cons:
  • Half orice ffir tickets

Preferred solution: Full refund

User's recommendation: Donont buy tuckets if unhappyvwith performance

Pari Qol
map-marker Modesto, California

Password issue

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After waiting for 4 1/2 hours for the Raiders Training Camp tickets. I had tickets in my cart and tried to log into ticket master and got a message that for security I needed to change b my password.

The problem was that it sent the code to my email which kicked me off the Raiders website and I lost my tickets trying to change my password I didn't want to change.

In the future ticket master needs to offer an option to receive a text message to access the code. I was very upset and frustrated especially after waiting so long just to get kicked off and not be able to get my tickets!

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Mustafa Tpz

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Verified Reviewer
| map-marker Cheyenne, Wyoming

To talk to a agent

I need a talk person, not a computer agent. I bought a box ticket for New Kids on Block 7-10-24.

Furthermore, I found that could not intend to concert. 3 months ago, I put my ticket for sale. When it came the day of the concert, my ticket never sold. So I finally got SCAMMED, because I just lost $282.00.

I tried to talk to someone, but everyone keeps sending me to a chat with agent, which hard to explain, because they only pick up certain words. Since I lost $282.00 I will never buy a ticket from Ticketmaster or Vivid. Especially 5 months before the concert date.

They have bought concert tickets in past years.

Ticket number 2900-05**-**81-5***-*

My email address sncleonard@***.com. Phone number 505-795-**** Leonard Chavez Thanks for not responding to me help me!!!

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User's recommendation: don't buy ticket 3 to 5 months before concert date

Liza I Pcg

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Verified Reviewer

Resale ticket shouldn't be allowed

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Ticketmaster should not allow resale of tickets. Corporations and groups of people are buying ALL the tickets during presale and then reselling them at twice or three times the price.

What does this mean for the general consumer?

This should not be allowed. I urge you not to buy resale tickets to try to stop this process.

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Cons:
  • Cannot get tickets to concerts etc anywhere else

User's recommendation: Stay away

Anonymous

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Verified Buyer
| map-marker Knoxville, Tennessee

My sister-in-law was murdered by her boyfriend. I need to attend the funeral, so I cannot go to the concert. I can’t find anyone to take my place. I gave them the facts Included inKnoxville Nes-Sentin

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Ticketmaster - My sister-in-law was murdered by her boyfriend. I need to attend the...
Ticketmaster - My sister-in-law was murdered by her boyfriend. I need to attend... - Image 2

I bought the tickets months ago, and I im not able to go to the concert because my sister-in-law was murdered by her boyfriend on Monday, June 3, 2024. Her funeral is on Friday.

I offered to get all the details of her obituary, I wouldve sent a screenshot to them if I knew way of sending it. I paid over $300 for the ticket we certainly could use that money back to help with funeral services.

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User's recommendation: Do not buy through Ticketmaster