I bought four online tickets ($500) by mistake to the wrong copa America game taking place at Soldier Field, Chicago. A simple wrong click of mouse.
This is one month ahead of the event. I called them right away to explain it was the wrong purchase and they said they would have to check with the venue (client). They called back saying they can't refund or exchange. I asked to speak with the supervisor but no help.
I have worked in retail and have been a client myself for over 30 years and have never experienced worse customer service. I'm stuck having to go to a game I don't want to watch... Never again dealing with their bs! Oh and if I try to resell the tickets through them, there's a total fee of $200.
Just outrageous. Stay away people...
Product or Service Mentioned: Ticketmaster Customer Care.
Reason of review: Poor customer service.