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Exchange, Refund and Cancellation Policy
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Ticketmaster Platinum is another scam from the 'entertainment' giant. They claim that the tickets were set aside for promoters and band members, but that's a load of ***.

What they're doing is creating false scarcity by holding some tickets, and then gambling on the price until they find the one that works. They block off some tickets early, never releasing them for sale. Then they put them out at what they think is the max market value. Then, if they aren't selling fast enough, they lower the price and try again.

Rinse and repeat. The problem is that their platinum tickets are zero refunds, zero exchanges, zero luck. So, while what they're doing may not be technically illegal, it is a pretty crappy thing to do. I bought some platinum tickets for a popular show, and then later on that same day the price decreased.

But, platinum means no refunds, I was just the impatient sucker that bought too early. And today, they're even cheaper than last week.

Product or Service Mentioned: Ticketmaster Shakira Concert Ticket.

Reason of review: shady business practices.

Preferred solution: Let the company propose a solution.

I liked: Rep was very nice, Yes i did get the tickets i ordered, Online seat view is really nice.

I didn't like: Create false scarcity of tickets, Hide their business partners, Offer platinum tickets with the value of lead, Return exchange policy of platinum most restrictive of all.

Company wrote 0 public responses to the review from Jul 17, 2017.
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Absolutely agree. Ticketmaster is engaging in FRAUD and scamming customers.

I purchased a ticket yesterday, paid $175 for a bogus "Platinum" ticket, then afterwards a friend got a ticket in the same section, in a row in front of me (I'm in row AA, he's in row A) for $65. This genuinely is absolute fraud and I hope customers and consumer regulators put an end to it and seek restitution quickly.

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